UnitedHealth Group

Data Scientist - San Juan, PR

UnitedHealth Group$110K — $130K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in Data Science, Analytics, Machine Learning, or AI-related fields
  • Hands-on proficiency in Python and analytics libraries (e.g., Pandas, NumPy, Scikit-Learn)
  • Familiarity with handling structured and unstructured data
  • Knowledge of machine learning, statistical modeling, and natural language processing techniques
  • Ability to communicate insights effectively to both technical and non-technical stakeholders
  • Strong problem-solving skills and attention to detail in team settings

Responsibilities

  • Support design and implementation of advanced analytics and AI for War Room scenarios
  • Analyze operational signals to enhance issue detection and escalation awareness
  • Use machine learning techniques for anomaly detection and insight generation
  • Collaborate across teams to create scalable analytical solutions
  • Document analytical approaches and insights for diverse audiences
  • Develop and validate analytical models for operational insights and executive visibility
  • Contribute to AI solutions that improve operational workflows and event responses

Benefits

  • Recognized performance through rewards and development opportunities
  • Clear direction for success in the role
  • Support for career development initiatives
  • Challenging work environment that encourages innovation
  • Possibility of engaging in cross-functional team collaboration
Full Job Description


Position Summary

This Data Scientist role is intended to add dedicated hands-on capacity to support advanced AI development for War Room analytics, with a focus on building and operationalizing analytics and AI capabilities for critical operational events.

The role will help enable faster issue detection, deeper root cause insight, and more actionable executive-level visibility by translating complex operational signals into scalable, usable intelligence for business and technology stakeholders.

This work requires solid technical execution across data, analytics, machine learning, and applied AI, along with the ability to develop analytical workflows, AI-enabled insights, and executive-ready outputs that improve situational awareness and response effectiveness during operational scenarios

Primary Responsibilities:

  • War Room Analytics & AI Solution Support
    • Support the design, development, and implementation of advanced analytics and AI capabilities for War Room analytics and operational event management
    • Analyze operational signals, incident trends, business impacts, and technology indicators to support faster issue detection and escalation awareness
    • Apply machine learning, natural language processing, and AI techniques to support anomaly detection, signal classification, summarization, and insight generation use cases
    • Partner with operations, business, analytics, data engineering, and technology stakeholders to convert War Room needs into scalable analytical solutions
    • Document analytical approaches, assumptions, AI outputs, and operational insights in a clear and consumable format for business and technology audiences
  • Data Science & Model Development
    • Develop, test, and validate analytical models and AI-enabled outputs that support issue detection, root cause analysis, operational prioritization, and executive visibility
    • Prepare, clean, explore, and transform structured and unstructured data from operational, technology, business, and event-management sources
    • Use statistical analysis, machine learning, and data visualization techniques to convert complex operational signals into actionable intelligence
    • Build reusable code, analytical workflows, model evaluation routines, and automation assets using Python and related analytics libraries
    • Monitor model and workflow outputs to support continuous improvement, response accuracy, and operational usefulness
  • Generative AI & Intelligent Automation
    • Support development of Generative AI solutions for operational event summarization, root cause insight generation, executive brief creation, and War Room intelligence workflows
    • Assist in building AI-enabled workflows that reduce manual analysis effort and improve the speed and consistency of operational event response
    • Apply prompt engineering, retrieval-based approaches, and model evaluation techniques to create reliable and explainable AI outputs
    • Follow responsible AI, data privacy, model governance, and documentation standards while developing analytics and AI solutions
  • Technical Delivery & Collaboration
    • Contribute to the development of scalable data science solutions, analytical pipelines, and AI-enabled capabilities
    • Work with data engineering teams to access, validate, and integrate data required for analytics and model development
    • Support testing, troubleshooting, optimization, and production readiness of analytics and AI solutions
    • Participate in Agile delivery routines, sprint planning, demos, and solution reviews
    • Maintain solid coding, version control, and documentation practices across assigned work
  • Stakeholder Management & Strategic Consulting
    • Collaborate with business, operations, analytics, product, and technology stakeholders to understand requirements and deliver analytical outputs
    • Translate business questions into data analysis, model development, dashboards, and insights
    • Communicate findings, model results, and recommendations clearly to technical and non-technical audiences
    • Support senior team members in preparing business reviews, solution walkthroughs, and analytical recommendations
    • Build solid working relationships across cross-functional teams to enable timely delivery
  • Innovation & Capability Development
    • Participate in experimentation and proof-of-concept development for emerging analytics, advanced AI, and War Room intelligence capabilities
    • Identify opportunities to improve operational event analytics, incident intelligence workflows, and executive reporting outputs
    • Develop reusable analytical assets, code templates, insight frameworks, and documentation to improve delivery efficiency
    • Continuously learn new data science, AI, and analytics techniques relevant to operational intelligence, event response, and executive visibility


ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of experience in Data Science, Analytics, Machine Learning, Artificial Intelligence, or related disciplines
  • Hands-on experience with Python and analytics libraries such as Pandas, NumPy, Scikit-Learn, TensorFlow, or PyTorch
  • Experience working with structured and unstructured data, including data preparation, feature engineering, and exploratory analysis
  • Working knowledge of machine learning, statistical modeling, natural language processing, and model evaluation techniques
  • Demonstrated ability to communicate analytical results, insights, and recommendations clearly to business and technical stakeholders
  • Proven solid problem-solving skills, attention to detail, and ability to work effectively in a collaborative team environment


Preferred Qualifications:

  • Experience in Customer Experience, Contact Center Quality, Customer Interaction Analytics, or Operational Excellence environments
  • Experience with Databricks, Azure AI, Snowflake, or modern cloud analytics platforms
  • Experience working in Agile delivery environments with cross-functional product, analytics, and technology teams
  • Exposure to Voice Analytics, Speech Analytics, Quality Monitoring, Sentiment Analysis, and Conversational AI use cases
  • Familiarity with LLMs, Generative AI, RAG concepts, prompt engineering, AI agents, and responsible AI practices


About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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