DescriptionJoin our teamEastern Field Operations (EFO) runs B2B field delivery across Quebec and Ontario - technicians, field managers - and we're building the AI-powered layer that makes that operation smarter.
This is not an analytics role. You will build and ship tools that field managers and technicians actually use. You will own the data architecture that makes those tools possible. You will work directly with operations leadership to define the problems worth solving, and you will be accountable for getting working software into people's hands.
If your instinct is to build rather than report, and you want your work to change how a large field team operates - this is that role.
What you'll do
- Design and maintain the data architecture that underpins AI-powered field operations tooling - pipelines, semantic layer, and the clean interfaces that make operational data usable by LLMs and agents
- Build and deploy end-to-end tools: from raw telemetry and CRM data through to field manager-facing interfaces (dashboards, alerts, agentic workflows)
- Use agentic coding tools (Claude Code, Cursor, or equivalent) as part of your daily workflow - this role ships faster than traditional analyst roles because it builds differently
- Partner with data platform and BI teams to define where EFO data lives, how it gets modeled, and how it gets consumed - you own the field ops slice, not the whole warehouse
- Identify the 2-3 high-leverage use cases each quarter (coaching prep, schedule adherence, route deviation, performance/productivity metric visibility) and take them from concept to field-ready tool
- Instrument your own work: define success metrics, track field manager (FM) adoption, and present quarterly checkpoints to leadership
- Operate as an embedded IC - you have a seat at the director table, not a ticket queue
QualificationsWhat you bring- Advanced SQL skills, including experience with BigQuery or equivalent cloud data platforms
- Proficiency in Python; comfort building scripts, pipelines, and lightweight APIs - not just notebooks
- Experience building data pipelines that serve operational (not just analytical) consumers
- Hands-on experience with agentic AI frameworks or LLM tooling (LangChain, Claude API, Vertex AI, or equivalent) - you've shipped something real with these tools, not just prototyped
- Strong data modeling fundamentals - you understand what a semantic layer is and why it matters
- Ability to work across ambiguous problem spaces: you can talk to a field manager, understand the operational friction, and translate it into a data question worth solving
- Comfort working without a large team - you build, own, and maintain your work
- Experience with source control (GitHub) and basic software development practices
Nice to have- Experience with operational or field-services data (dispatch, scheduling, telemetry, service orders)
- Familiarity with TELUS data platforms or BCX operational systems
- Experience building dashboards in Looker, Tableau, or equivalent BI tools
- Knowledge of MLOps practices: model versioning, deployment, monitoring
- Experience building ML models for regression, classification, or NLP tasks
- Bilingual English/French - asset for QC operational context
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range: $86,000-$136,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more ...
Job Type: This is for a current vacancy
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technology SolutionsWe're into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.
