What you’ll be doing...

As a key contributor on the Executive Insights team under Performance Assurance, you will drive business transformation by utilizing interaction analytics, AI, and large datasets to optimize the customer experience across the Verizon Consumer Group (VCG). You’ll provide business intelligence that helps our team evaluate complex issues and make informed decisions. By remaining deeply connected to our data ecosystem, you will proactively uncover and share actionable insights that propel our business forward

• Collaborating with others to identify analytic requirements and devise the best possible solution.

• Analyzing complex operational, economic and accounting data to quantify the competitive business segments and evaluate potential operational changes.

• Defining problems, collecting data, establishing facts and drawing conclusions.

• Developing innovative strategies.

• Developing models to predict future outcomes.

• Consulting with partners and senior leaders on insights, trends, and data-based solutions.

In this role, your foundational focus will include:

• Leading as the principal subject matter expert for analytics, combining advanced reporting capabilities with comprehensive knowledge of Mobile and Fios operational processes

• Running analyses at large scales and utilizing AI tools to evaluate vital business results, KPIs, and growth initiatives to drive tangible, measurable value

• Utilizing interaction analytics to pinpoint system, process, and policy areas leading to customer friction, and making data-backed recommendations to optimize the customer lifecycle

• Presenting directly to all levels of executive leadership and Operations teams, translating complex data and ongoing business trends into clear, actionable insights for senior-level decision-makers

• Collaborating seamlessly with business units across the enterprise, aligning analysis and insights with business needs

• Developing a full understanding of KPI performance for Mobile and Home services, and applying those insights to journey analytics to make data-driven recommendations for tool, process, and execution impacts

In this role, you'll have a defined work location and assigned office days by your leader.

You are a proactive self-starter with a highly detail-oriented approach to problem-solving. When you identify operational friction points, you take immediate and decisive action to resolve them. You thrive in dynamic environments that change frequently and operate under tight deadlines, consistently demonstrating the flexibility to adapt to evolving business needs. Ultimately, your ability to collaborate seamlessly cross-functionally and influence all levels of leadership will be critical to driving meaningful impact in this role

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in large-scale data, interaction, or journey-based analytics to provide business insights and strategic recommendations.

Even better if you have one or more of the following:

• Comprehensive understanding of KPIs and experience developing robust forecasting models.

• Experience analyzing big data from multiple sources to identify trends and performance drivers.

• Experience in leveraging AI toolsincluding prompt engineeringto model, size, and predict the impact of business initiatives.

• Experience building custom Looker dashboards to effectively translate complex data insights into actionable business strategies.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every even better qualification listed above.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.