Apple

Data Incident Analyst

Apple$120K — $150K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in professional experience with 3+ years in analytics or data engineering and 2+ years in project management.
  • Strong problem-solving skills for complex technical data and analytics contexts.
  • Excellent communication and collaboration skills for cross-functional resolution processes.
  • Proficient in SQL or Python Pandas for data manipulation and analysis.
  • Experienced with data visualization tools like Tableau or GGplot.
  • Fundamental understanding of statistical analysis, forecasting, and modeling techniques.
  • Bachelor's degree or higher in a quantitative field, such as Computer Science, Engineering, or Mathematics.

Responsibilities

  • Dive deep into large-scale data quality issues to uncover trends and insights.
  • Partner with data engineers and scientists to conduct mitigation efforts.
  • Facilitate discussions across teams to determine appropriate technical resolutions.
  • Improve development and operational cycles to prevent future issues.
  • Help transform ideas into products in collaboration with various engineering teams.

Benefits

  • Collaborative work environment that values mentoring and continuous learning.
Full Job Description
Apple is seeking an experienced incident manager/analyst to work on an exciting set of problems outstanding to ASE. You are a key driver to facilitate and solve complex problems around our data and analytics products such as App Analytics, Apple Music for Artists, Podcast Connect Analytics. You will help find interesting data trends, identify root causes, and help transform up-and-coming ideas to products and systems in collaboration with data & analytics engineers, service engineers, project managers, and data scientists. You will do so in an environment that highly values collaboration, mentoring and continuous learning.

Description

* Dive deep into large-scale data quality problems to uncover trends and identify key insights.

* Partner with data engineers, data scientists, and project managers to conduct mitigation efforts.

* Facilitate cross-functional discussion to find out what is the right technical resolution to the business problems

* Improve development and operational cycles to mitigate future issues

Minimum Qualifications

5+ years of professional experience, including 3+ years in an analytics or data engineering role and 2+ years in project management (experience may overlap)

Strong problem solving skills in complex technical data and analytics products

Excellent communication, collaboration, facilitating skills to drive resolution in cross functional setting,

Background in data analytics, proficient in SQL or Python Pandas

Experience with data visualization tools, such as Tableau, GGplot, Keynote etc

Fundamental understanding of statistical analysis, forecasting and modeling

Bachelors or higher degree in a quantitative field (e.g. Computer Science, Engineering, Mathematics, Operations Research or a related field)

Preferred Qualifications

Experience in coding for automation (e.g. Scala, Python, Java etc.)

Familiarity with writing data pipelines using one or more big data technologies (e.g. Spark, Hive, Trino, Flink, Airflow etc.)

Familiarity with modern cloud technologies such as Kubernetes

Familiarity with software development lifecycle for data science and engineering

Familiarity with commerce, payments, and user experience datasets at online services

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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