POSITION SUMMARY

The Data Center Site Manager (DCSM) is responsible for overseeing all facility operations to ensure optimal performance and reliability of electrical, mechanical, and fire/life safety systems within a mission-critical data center environment. This role serves as the primary technical and operational leader onsite, supporting maintenance, incident response, and continuous improvement efforts to achieve and sustain 99.999% uptime. The DCSM collaborates with engineering teams, vendors, and leadership while managing daily operations, staffing, and site performance.

RESPONSIBILITIES

Leadership & Team Management

• Lead, manage, and develop a team of engineering and technical personnel.
• Foster a culture of safety, accountability, and continuous improvement.
• Oversee staffing, workload distribution, and shift coverage across all operations.
• Provide coaching, mentorship, and performance guidance to team members.
• Collaborate with HR on workforce planning, compensation, and personnel management.

Operational Oversight

• Operate, monitor, and maintain electrical, mechanical, and fire/life safety systems.
• Manage preventive maintenance, corrective work, and emergency response activities.
• Ensure peak efficiency of mission-critical infrastructure (UPS, generators, HVAC, etc.).
• Conduct inspections of building systems and maintain clean, safe operating conditions.
• Manage work orders, track completion, and verify quality of work performed.
• Lead incident response, investigations, and resolution of facility issues.
• Oversee vendor activity and evaluate contractor performance.

Project & Technical Management

• Manage multiple complex projects and site initiatives simultaneously.
• Analyze technical documentation (AutoCAD, Visio) and interpret system designs.
• Develop and maintain SOPs, MOPs, and EOPs.
• Conduct audits of maintenance procedures and change management processes.
• Review drawings and perform site surveys to assess system operations.
• Propose and implement operational improvements and client solutions.
• Track and report operational metrics, site performance, and efficiency.

Financial & Administrative Management

• Manage site budgets, expenses, and financial tracking.
• Support cost estimation for installations and capital projects.
• Coordinate payments, invoicing, and financial processes.
• Assist in developing operating standards, procedures, and documentation.

Client & Stakeholder Management

• Serve as the primary point of contact for facility operations.
• Build relationships with clients, property management, and stakeholders.
• Collaborate with internal business units to ensure service delivery.
• Provide reporting, presentations, and communication on site performance.

EXPECTATIONS

• Maintain uninterrupted operations and achieve 99.999% uptime standards.
• Act as the central point of accountability for all site activities.
• Deliver high-quality service aligned with company and client expectations.
• Ensure strict adherence to safety, compliance, and operational procedures.
• Demonstrate strong leadership in high-pressure, mission-critical environments.
• Drive continuous improvement through proactive problem-solving and analysis.
• Manage competing priorities while maintaining attention to detail and organization.

KEY SKILLS

• Data center operations and critical infrastructure management
• Leadership and team development
• Electrical, mechanical, and HVAC systems expertise
• Incident response and troubleshooting
• Project and workload management
• Vendor and contractor oversight
• Financial and budget management
• Technical documentation analysis (AutoCAD, Visio)
• Strong communication and presentation skills
• Analytical and problem-solving capabilities
• Microsoft Office proficiency (Excel, PowerPoint, Word)
• Attention to detail and organizational skills

REQUIRED QUALIFICATIONS

• Minimum 3+ years of experience in data center operations or critical facility environments.
• High school diploma or GED plus 2+ years of experience in electrical, HVAC, or refrigeration systems (or equivalent combination of education and experience).
• Strong technical knowledge of data center systems, including:
  • Generators, switchgear, UPS, ATS/STS, PDUs
  • Chillers, AHUs, CRAC units, cooling systems
  • Building automation and control systems
  • Experience with maintenance planning, troubleshooting, and system operations.
  • Ability to read and interpret technical diagrams and schematics.
  • Strong problem-solving and observational skills.

PHYSICAL REQUIREMENTS

• Ability to lift and carry heavy equipment, up to 50lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety of temperatures inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver's license for work-related travel, as required

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Compensation & Benefits Disclosure

The base salary range for this role is $85,000-$131,000 per year. This range reflects a good-faith estimate of what we reasonably expect to pay upon hire, based on factors such as skills, experience, education, and market/location. Our comprehensive benefits include health, dental, and vision insurance, Health Savings Account (HSA), gym discount, mental health, Discounted Group Life & AD&D, Discounted Group Short & Long-term Disability, 401(k) retirement matching, PTO/paid holidays, and parental leave. Final compensation will be determined by job-related factors consistent with applicable law.

(For specific Recruitment related questions, please contact our Talent Acquisition department at [redacted].)