About the RoleWe're looking for a
Data Center Manager to join our team during an exciting phase of growth. In this role, you'll be responsible for the
24/7 availability, security, and efficiency of our data center environment, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact.
What You'll Do- People Management: Lead, mentor, and schedule a team of 8 Data Center Technicians, fostering a culture of technical excellence and accountability.
- Performance Tracking: Conduct regular 1:1s, performance reviews, and skill-gap assessments to ensure the team stays ahead of evolving technologies (e.g., liquid cooling, AI-optimized racking).
- Workflow Optimization: Oversee the Inventory/RMA Specialist to ensure hardware replacement cycles are lean and that "dead on arrival" (DOA) equipment is processed with minimal downtime.
- Infrastructure Oversight: Manage the installation, cabling, and decommissioning of server, storage, and networking hardware.
- Uptime Management: Act as the primary escalation point for data center incidents, coordinating emergency repairs and root cause analysis (RCA).
- Capacity Planning: Monitor power, cooling, and space utilization. Partner with the Director to forecast future growth and avoid "stranded capacity."
- Vendor Management: Supervise third-party contractors (HVAC, Electrical, Security) to ensure maintenance is performed without disrupting operations.
- Asset Management: Ensure 100% accuracy in the DCIM (Data Center Infrastructure Management) database.
- Security & Safety: Enforce strict physical security protocols and OSHA safety standards.
- Audit Readiness: Lead the facility through SOC2, ISO, or HIPAA compliance audits by maintaining pristine documentation and procedural logs.
Who You AreRequired Qualifications- 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role.
- Demonstrated experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management
- Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar)
- Proven ability to hire, train, and lead technical operations teams
- Excellent written and verbal communication skills, particularly in high-pressure incident scenarios
- Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent)
Preferred Qualifications- Certified Data Center Professional (CDCP) or Specialist (CDCS).
- ITIL Foundation certification.
- Project Management Professional (PMP) or similar.
- OSHA10 or higher certification
What We Offer- 100% paid Medical, Dental, and Vision insurance for Employees
- Company Health Savings Account Contributions
- 100% paid Short Term and Long Term Disability Insurance for Employees
- Life and Voluntary Supplemental Insurance Options
- Other Insurance Options, such as Pet & Legal Insurance
- Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
- Flexible Spending Account
- Employee Assistance Program
