The Role: The Data & Analytics Lead is the "intelligence engine" for the entire organization. We are already a heavy Power BI shop; your mission is to take our existing footprint to the next level. You will manage our Data Lake (AWS or Azure), scale our Power BI Fabric implementation, and act as a high-speed technical partner for every department-from Sales to Fulfillment. This is a role for a curious, experimental builder who loves solving complex puzzles under tight deadlines and providing the "speed to insight" that keeps our executive team moving.
Responsibilities:Power BI & Fabric Power-User- Advance the Stack: Take ownership of a mature Power BI environment. Optimize existing dashboards for performance and design "next-gen" visualizations in Power BI Fabric.
- New Development: Rapidly build and deploy new dashboards that track emerging business initiatives across the organization.
- Deep-Dive DAX: Write and troubleshoot complex DAX and Power Query (M) to ensure our metrics are accurate and performant.
Data Lake Architecture & Management- Lake Ownership: Manage and optimize our Data Lake environment (AWS or Azure). Ensure data is clean, accessible, and structured for high-performance reporting.
- Cross-Org Integration: Ingest data from disparate sources (Dynamics, Zendesk, Atlassian, and application data) into a unified layer that allows for cross-departmental analysis.
- Experimental Engineering: Be open to testing new tools, connectors, or AI-driven data processing methods to find the most efficient path to an answer.
High-Velocity Ad-Hoc Analysis- The "Human API": Act as the primary point of contact for "quick questions" from leadership. You must be able to pivot from a long-term project to a 30-minute deep-dive to answer a pressing business question.
- Cross-Departmental Projects: Manage a rotating queue of projects from different teams. One day you're helping Finance with billing reconciliation; the next, you're helping Support track ticket deflection.
Curiosity & Experimentation- Stay Hungry: Constantly look for better ways to visualize data or automate reporting. We want someone who asks "What if we tried this?" instead of just following a ticket.
- AI Integration: Explore how AI features within the Power BI/Fabric ecosystem (like Copilot for Power BI) can be used to speed up our internal workflows.
Desired Skills and Experience: - Bachelor's degree required (Computer Science, Mathematics, Statistics, or related field preferred)
- 3-5 years of experience in a data analytics, BI, or data engineering-adjacent role
- Expert-level proficiency in Power BI, including advanced DAX, Power BI Service administration, and experience with Microsoft Fabric and/or Lakehouse architecture
- Strong hands-on experience with cloud-based data platforms, including AWS (S3, Redshift) and/or Azure (Data Lake, Synapse)
- Advanced SQL expertise with the ability to write complex queries across large, disparate, and legacy datasets
- Demonstrated ability to identify trends, anomalies, and data quality issues proactively (strong analytical and statistical intuition)
- Experience in logistics, sports/entertainment, or high-growth SaaS environments strongly preferred
- Proficiency in Python or R for advanced data manipulation and analysis preferred
- Portfolio or examples of impactful dashboard design that go beyond standard BI reporting (emphasis on storytelling and usability)
- Comfortable working in fast-paced, in-office environments that require real-time collaboration and rapid iteration
- Able to prioritize speed and business needs in time-sensitive situations, balancing "good enough now" vs. "perfect later"
- Technically adaptable and resourceful, with the ability to quickly ramp on new tools across AWS, Azure, and emerging data technologies
TicketManager Highlights:- Compensation: $80,000-$100,000 base salary + Variable Compensation
- Location: Calabasas, CA (HQ), New York City, NY, or Mesa, AZ
- Reports to: COO
- WorkExpectations: Role is In-Office, Monday-Friday
- Retirement: 401(k) & Company Match
- Health Benefits: Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
- Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
