Job Description
CLA is growing and seeking to hire an experienced
Data Analyst Senior to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.
This role makes use of the Microsoft Power Platform or a scripting language to clean up data for analysis and/or visual display in a report or dashboard, and they work out details regarding data access to support a project. They gain greater autonomy in creating solutions and may guide others, undertake administrative duties, fulfill support roles, and engage in new business development.
How you'll create opportunities in this Data Analyst Seniorrole: Data Analysis: Participate in the collection and analysis of data using a variety of data tools. Together with the Data Analytics team, support the building and implementing of solutions for external clients and internal projects. Assess the effectiveness and accuracy of new data sources and data gathering techniques.
Data Development: Develops custom data models and algorithms to apply to data sets. Develop predictive analytics, machine learning, and artificial intelligence techniques. Use existing processes and tools to monitor and analyze solution performance and accuracy, and communicate findings to team members.
Seamless Client Service: Leverage a comprehensive understanding of CLA's range of services to provide clients with integrated and seamless service offerings and make recommendations for business development.
Mentorship: May review and delegate the work of Associates. May act as a Peer Advisor and/or Career Coach to assist other family members in growing their inspired careers.
What you will need:- 4 years of customer support experience required
- Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
Technical Competencies:- ServiceNow Business and Process Analysis preferred
- ServiceNow ITSM, CMDB experience preferred
- ServiceNow Reporting and Analytics preferred
- Stakeholder facilitation and Communication preferred
- Understanding of ITIL best practices preferred
- Agile delivery tools and methodology experience. preferred
- Understanding of utilizing Key Performance Indices (KPIs) within relevant industries and services preferred
- Understanding of software development concepts such as modularization, variable scoping, and object-oriented vs functional programming preferred
- Ability to extract data from potentially disparate data sources in order to support a data product or solution preferred
Wellness at CLATo support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
To view a complete list of benefits, click here.
