We are seeking a
Manager to lead the
Dynamics 365 (D365) function across workflows, integrations, deployments, and system-level tuning. Reporting directly to senior leadership, this individual will oversee a team of four and drive improvements across workflow logic, ticketing operations, bug remediation, deployment reliability, and integration quality. The ideal candidate will bring hands-on D365 experience, deep understanding of workflow behavior and data structures, and the ability to stabilize and evolve a high-volume D365 environment.
Responsibilities- Lead D365 platform operations across workflows, configurations, ticketing, bug fixes, and deployment tuning.
- Redesign workflows and troubleshooting workflow failures across business functions.
- Oversee stabilization and remediation of deployments impacted by current system challenges.
- Manage ERP-centric integration points across multiple systems, assets, and tools.
- Provide direction on data structures, workflow logic, and cross-system dependencies.
- Support data-lake-adjacent items where relevant.
- Lead and develop a team of four focused on D365 operations and enhancements.
- Partner with internal teams and vendors to improve platform performance and stability.
Minimum Requirements- Strong, hands-on D365 implementation and workflow experience.
- Expertise in workflow logic, ticket remediation, and cross-system troubleshooting.
- Experience with ERP integrations across multiple assets and tools.
- Strong understanding of deployment processes and tuning strategies.
- 3-5+ years of relevant experience.
- Clear communication, collaborative leadership, and ability to excel under pressure.
Benefits:We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
#LI-MC1
