Role Summary

The D365 Cutover Rollout Manager is responsible for leading and executing end-to-end cutover activities associated with the transition from legacy systems to Microsoft Dynamics 365. This role ensures a controlled, low-risk deployment with minimal disruption to business operations. The Cutover Manager will develop and execute comprehensive cutover strategies, coordinate cross-functional teams, manage dependencies across applications, oversee data migration and system readiness, and act as the central point of accountability during the cutover phase for large-scale and/or global implementations.

Key Responsibilities

Cutover Planning & Execution
• Lead the Cutover workstream for Microsoft Dynamics 365 implementations, ensuring all cutover activities are delivered on time and as planned.
• Develop detailed cutover strategies, plans, runbooks, and readiness checklists across multiple deployment phases and applications.
• Coordinate mock cutovers, dress rehearsals, and final production cutovers.

Data Migration & System Readiness
• Oversee data migration activities, validating data completeness, accuracy, and reconciliation between legacy and target systems.
• Coordinate system validation, integration testing, and user acceptance testing (UAT) to confirm production readiness.
• Ensure all entry and exit criteria for cutover milestones are met.

Risk, Issue & Dependency Management
• Identify, assess, and mitigate risks related to cutover, data, environment readiness, and business continuity.
• Proactively manage inter-stream dependencies and resolve issues that may impact cutover timelines.
• Lead go/no-go decision support with clear risk assessments and mitigation options.

Stakeholder Communication & Governance
• Act as the primary cutover point of contact for program leadership, business stakeholders, and technology teams.
• Provide regular cutover status reporting, dashboards, and executive-level communications.
• Facilitate cross-functional cutover meetings and command center activities during deployment.

Training & Transition Support
• Coordinate end-user readiness activities, including training alignment and post-go-live support planning.
• Support hypercare and stabilization periods following go-live to ensure successful adoption and operational continuity.

Key Skills and Experience

Experience:
• Proven experience leading cutover activities for Microsoft Dynamics 365 implementations, preferably large-scale or global rollouts.
• Strong background in ERP/CRM transformations involving complex system landscapes and multiple data sources.
• Experience operating in fast-paced, matrixed program environments.

Technical & Functional Expertise:
• Strong understanding of Microsoft Dynamics 365 modules and deployment methodologies.
• Hands-on knowledge of cutover processes including data migration, environment management, system validation, and testing cycles.
• Familiarity with integration points between Dynamics 365 and downstream/upstream systems.

Project & Delivery Skills:
• Excellent project management skills with the ability to build, manage, and execute detailed cutover plans.
• Strong analytical and problem-solving capabilities to address issues under tight timelines and pressure.
• Ability to manage multiple priorities while maintaining attention to detail.

Soft Skills:
• Strong verbal, written, and presentation skills with the ability to communicate effectively across technical, business, and executive audiences.
• Demonstrated ability to lead cross-functional teams and influence without direct authority.
• Ability to assess risks, make informed decisions, and provide clear recommendations during high-impact cutover windows.
• Strong interpersonal skills with a proactive, team-oriented mindset.

Good-to-Have Skills:
• Prior experience with global or multi-country Dynamics 365 rollouts.
• Knowledge of data migration tools, ETL processes, and reconciliation techniques.
• Experience working with Agile, SAFe, or hybrid delivery models.
• Familiarity with Azure environments, DevOps practices, and release management.
• Prior experience delivering ERP or CRM transformations in the hospitality sector (e.g., hotels) is highly desirable.
• PMP, SAFe, Prosci, or other relevant certifications.

Work Environment
• Primary Location: Greater Toronto Area (GTA), with an expectation to work from client's office minimum 3 days per week.
• Travel Requirements: Up to 25%-50% travel may be required to client locations across Canada, U.S., and LATAM.

The base compensation range for this role in the posted location is: $76,336 - $179,088 CAD.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.