Role and Responsibilities- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
- Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- May provide service education to customer's service and operations staff.
- Ensures that parts are available and as specified for service requirements and maintains appropriate tools are on hand and as required.
- Completes service, expense reports, and other administrative responsibilities in accordance with Cymer's procedures and with supervisor's approval.
Education and ExperienceTo help us tackle the technical challenges we face, you'll need experience working on high-tech products and with complex processes. As a Field Service engineer, you'll need:
- High School Diploma or equivalent experience is required.
- 3-5 years of technical experience working with electronics is required.
- Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers, is required.
- Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView.
- Oral and written English language skills required.
- Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).
SkillsWorking at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
- Cymer laser experience is highly preferred.
- Ability to read and analyze opto-mechanical and electronic schematics.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines and has the ability to identifies bottleneck and drive improvements.
- Has led one installation or significantly contributed to the successful installation of products at multiple sites.
- Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
- Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
Other Information- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
- Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
- Occasionally required to move around the campus.
- Occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. a7 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
