Comcast

Cybersecurity Major Incident Manager

Comcast$100K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in cybersecurity operations, incident response support, or CSOC leadership.
  • Proven experience leading global or distributed teams across multiple regions or time zones.
  • Strong understanding of the incident response lifecycle, coordination, and post-incident analysis.
  • Experience managing cross-functional teams during high-severity incidents.
  • Strong communication and stakeholder management skills.

Responsibilities

  • Lead incident response support and coordination across regions, ensuring consistent execution and rapid response.
  • Build and maintain the CSOC IM operating model with staffing and escalation paths.
  • Manage and develop a distributed team of Incident Coordinators and Managers.
  • Establish follow-the-sun operations and seamless regional handoffs.
  • Drive cybersecurity operational maturity across integrated businesses and ensure alignment with standards.

Benefits

  • Array of options for physical, financial, and emotional support.
  • Expert guidance and always-on tools for personalized needs.
Full Job Description
Job Summary
The Cybersecurity Major Incident Manager leads incident management across a distributed, follow-the-sun operating model, with accountability for incident response support and coordination, post-incident governance, and continuous improvement to ensure consistent execution, disciplined closure, and measurable risk reduction.

Job Description

Key Responsibilities
  • Lead incident response support and coordination across regions, ensuring consistent execution, rapid response, and 24x7 operational coverage.
  • Build and maintain the CSOC IM operating model, including staffing, escalation paths, runbooks, and surge support for major incidents
  • Manage and develop a distributed team of Incident Coordinators and Incident Managers across regions
  • Establish follow-the-sun operating rhythms and seamless regional handoff processes.
  • Provide leadership and oversight for the integration of vulnerability management, threat monitoring, detection engineering, and critical security telemetry to ensure visibility, coverage, and operational readiness for newly acquired environments.
  • Drive cybersecurity operational maturity across newly integrated businesses, ensuring incident response processes, playbooks, governance, and continuous improvement activities align with enterprise standards and regulatory requirements.
  • Serve as a senior incident coordinator for high-severity incidents, ensuring alignment across technical teams, business stakeholders, Legal, Privacy, and Communications
  • Coordinate incident response activities, ensuring actions are tracked, prioritized, and executed in alignment with the Incident Response Plan
  • Own incident closure quality, ensuring root cause, remediation, evidence, and documentation are complete and audit-ready
  • Lead After-Action Reviews (AARs) and ensure structured, outcome-driven execution
  • Translate AAR outputs into prioritized Cybersecurity Action Plans (CAPs) with clear ownership and timelines
  • Provide clear, executive-ready updates and structured communication cadence to the teams
  • Partner with Legal to support appropriate post-incident oversight and review requirements
  • Assess operational gaps and drive improvements in processes, controls, and coordination
  • Define and track key metrics including MTTR, closure quality, CAP completion, and incident recurrence
  • Establish reporting on incident trends, operational performance, and readiness gaps
  • Ensure alignment with regulatory requirements and regional considerations (U.S. and U.K.)
  • Manage relationships with external incident response providers and partners
  • Lead, coach, and develop a high-performing global team while driving a culture of accountability and operational rigor


Qualifications
  • 7+ years of experience in cybersecurity operations, incident response support, or CSOC leadership
  • Proven experience leading global or distributed teams across multiple regions or time zones
  • Strong understanding of incident response lifecycle, coordination, and post-incident analysis (AAR/RCA)
  • Experience managing cross-functional teams during high-severity incidents
  • Strong communication and stakeholder management skills


Preferred Skills
  • Experience with incident management or workflow platforms
  • Familiarity with AAR frameworks and operational governance
  • Knowledge of U.S. and international regulatory environments
  • Experience operating in a 24x7 or follow-the-sun model


Skills
After Action Review, Cross-Functional Teamwork, Cybersecurity Operations, Executive Communications, Leadership, Major Incident Management, Stakeholder Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
5-7 Years

About Comcast

FreeWheel manages the economics of content for the enterprise class of entertainment, offering technical infrastructure for revenue rights management and business operations, wrapped in advisory services. They offer advertising sales rights, display, video, mobile ad management, contract management, professional content, ad serving, reporting, analytics, technology, services, advisory services, business operations, programmatic advertising, advertising marketplace, and linear, and online advertising.

Comcast Careers

Joining Comcast means becoming part of a dynamic team committed to shaping the future of media and technology. As a leading company in entertainment, communications, and technology, Comcast offers unparalleled job opportunities designed to foster professional growth and innovation. Work You’ll Do At Comcast, you’ll be part of a culture that cherishes diversity, leadership, and innovation. Our team is at the forefront of the industry, leading changes that redefine how people connect and experience content across the globe. Transform your career with a company that is committed to your professional development. Comcast offers a variety of positions across multiple fields, where your skills will be honed for leadership roles and your career aspirations supported by comprehensive training programs. Join Our Leading Team Be part of a team that values creativity and diversity. Comcast’s commitment to inclusive culture and diversity training ensures that every team member’s voice is heard and valued. This approach not only enhances our work environment but also drives our leadership in the competitive tech industry. Innovate with Us Engage in work that matters with a team of over 100,000 employees worldwide. At Comcast, innovation isn’t just another buzzword—it's at the core of everything we do. From developing groundbreaking technology to reimagining how our customers experience entertainment and communication, your work will influence millions. Internship and Employment Opportunities Start your career with a Comcast internship, where you’ll gain invaluable industry experience, network with professionals, and develop skills that will benefit you throughout your career. For those seeking full-time positions, Comcast’s hiring process is designed to find not just the right skills but the right fit for our culture of growth and innovation. Benefits and Growth Comcast is dedicated to the well-being and advancement of our team members. Enjoy a wealth of benefits that support both your professional and personal life, including health, wellness, and retirement plans. Our employees are encouraged to pursue continuous growth through professional development opportunities and leadership training. Stay Connected Join the Comcast Team Explore job opportunities that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Search Comcast jobs today and find out where your career could take you. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Comcast. By joining Comcast, you’re not just finding a job—you’re joining a community of innovators who are passionate about creating extraordinary experiences for our customers and for each other.
Learn more about Comcast
Size
31,000 employees
Market Cap
$149.9 billion
Industry
Net Income
$10.5 billion
Founded
1963
5 Year Trend
+7.6%
Revenue
$103.5 billion
NASDAQ

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