Job DescriptionIn the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Required Skill and Experience• Deliver solutions that meet end user expectations relative to performance, usability, and security for PAM service.
• Coordinating with the CyberArk operations team for use case discussions/testing, new integrations, and troubleshooting
• Develop, implement, and maintain security solutions supporting the Identity and Access Management program.
• Build and maintain operation and configuration documentation, and diagrams.
Maintain the CyberArk PAM
• Gather new plugin development requirements.
• pgrade/Install and patch the CyberArk PAM
• Work with infrastructure teams (unix/windows/networks/db etc.) to gather information for platform and onboarding.
• The focus is on daily platform administrations, account onboarding, troubleshooting and safeguarding privileged credentials across the organization.
• Monitor system health daily for vault, PVWA, CPM, PSM, PSMP components.
• Manage safe structures, user permissions and master policy configurations.
Preferred Skill and Experience• Good to have certification of CyberArk Sentry or CyberArk Defender
• Exposure of cloud platforms (AWS, Azure, GCP) is a PLUS
• Good to have DevOps and CI/CD integrations.
• Knowledge of ITSM tools such as ServiceNow.
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
OverviewThe Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.
