Bachelor's degree in Computer Science or related field with 2-5 years of experience, or 6-9 years of equivalent education and experience.
Ability to solve problems following established procedures and guidelines.
Strong communication skills to convey technical information to non-technical audiences effectively.
Adaptable to changing business priorities and scenarios.
Familiar with Server and Workstation Operating Systems (Windows / Linux) and command prompt usage.
Knowledgeable in IP-based switching, routing, and Cisco networking environments.
Understanding of computer networking concepts, protocols, and network security practices.
Responsibilities
Perform and document small projects and process improvement tasks according to service level agreements.
Enhance and maintain existing IT products and processes.
Engage with business and IT partners for effective collaboration.
Assist less experienced team members in professional development.
Drive innovation by analyzing trends to create new business opportunities.
Provide on-call support after normal business hours as needed.
Benefits
Opportunities for professional development and growth.
Engagement with diverse teams within the organization.
Chance to work directly on enhancing IT solutions and processes.
Access to a collaborative environment with a focus on innovation.
On-call support experience which can enhance skills in high-pressure situations.
Full Job Description
Job Description:
PRIMARY DUTIES AND ACCOUNTABILITIES
Perform, document and assist in planning work activities relating to small projects, sub-projects, or process improvements. For daily operations: enhance, maintain or support existing IT products and processes to the defined service level agreement For projects and sub-projects: analyze requirements, design, build, and test IT software solutions
Maintain engagement with business and IT partners.
Assist less experienced personnel.
Maintain technical knowledge and business acumen within own discipline or function and continue to manage their professional development
Drive innovation across the organization by identifying and providing analysis of trends and issues with the goal to drive new business opportunities and solve complex business problems.
Ability to provide on-call support after normal business hours
MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science or related discipline and typically 2 to 5 years related experience or 6 to 9 years equivalent combination of education and work experience.
Ability to solve problems using pre-defined procedures and guidelines.
Communication skills Able to effectively communicate highly technical information in non-technical terminology (written and verbal)
Flexible and adaptable to changing priorities, based on business needs
Working knowledge of Server and Workstation Operating Systems (Windows / Linux), along with command prompt knowledge
Working knowledgeable in IP based switching, routing, and network environments (ex. Cisco)
Working knowledge of computer networking concepts and protocols, and network security methodologies.
Working knowledge of cyber security practices for an enterprise environment
Working knowledge of firewall operations (ex. Cisco & Checkpoint)
Working knowledge of cyber security practices for an enterprise environment
PREFERRED QUALIFICATIONS
Working knowledge of cyber security program elements such as Policy Development, Application Security, Information Security, Network Security, Disaster Recovery Planning, Operational Security, Incident Response, and End User Education
Working Knowledge of Change Management in a regulated environment
