CYARA tester
• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
• Good understanding of below contact center concepts: o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
• Design, develop, execute and maintain automated test scripts for the IVR system
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules
• Develop and document test plans
• Work closely with the development team to ensure defects are closed timely manner.
• Strong analytical, problem-solving and Troubleshooting skills
• Excellent communication skills and should work directly with customers/vendor
• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures
• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
• Ability to simulate concurrent calls and track system performance
• Prepare test scenarios, test cases, and reusable scripts
• Perform E2E customer journey testing for voice & digital channels
• IVR platform testing by Cyara and Python/JavaScript for test automation
• Good understanding of Software Testing Lifecycle (STLC)
• Knowledge of contact center platforms: o NICE CXone o Genesys o Cisco UCCE / UCCX

Salary Range- $85,000-$95,000 a year #LI-SP3 #LI-VX1