What you can expect

We are looking to add an UpMarket Sales Manager to lead one of our Zoom Contact Center teams. As a Contact Center Sales Manager, you are responsible for hiring, enabling, and managing a team of CX Sellers. You will define strategy and overall business planning for accounts that fall within the private sector. You will provide feedback, coaching and training, ensuring team quota attainment, driving activity levels, and implementing process efficiency changes to drive maximum productivity. You are responsible for both new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships.

Responsibilities

• Onboarding and managing a team of CX Sellers to effectively qualify leads and identify prospect needs, engaging technical resources as required
• Conducting high-level conversations with C-Level and VP -Level Executives to address business needs
• Utilizing solution-selling techniques to effectively guide sales process to close
• Developing and maintaining business within existing accounts, manage complex sales situations and sales campaigns
• Upselling and leverage business from new and established customer relationships
• Utilizing CRM solution to provide timely and accurate sales activity tracking and status updates
• Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecasting sales activity and revenue achievement while creating satisfied customers

What we're looking for

• Experience (10+yrs) in software or solution sales, with specific expertise in Contact Center and/or Contact Center as a Service (CCaaS)
• Experience leading and managing a high performing sales team
• Track record of building and developing highly effective sales talent
• Able to partner and liaison with all levels and departments within an organization.
• Able to demonstrate organizational skills with the ability to multitask and prioritize in a fast paced, dynamic work environment
• Experience achieving consistent quota over achievement in previous roles

Salary Range or On Target Earnings:

Minimum:
$227,500.00

Maximum:
$508,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/07/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

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