We9re excited for our first CX Architect to design and build our expansion engine. This is a new and unique role. We9re looking for someone who thinks like a general manager and will pursue every opportunity to improve post sales efficiency with the tenacity of a P&L owner on the way to moonshot goals like expanding quota capacity for our GTME (seller) organization. To do that, this person will wear many hats simultaneously including: product manager - roadmapping and designing solutions, operations strategist - working backwards from finance goals to operational milestones, technical architect - making changes to our systems, business partner - getting really deep with your end users (post sales), and RevOps pro - building processes fit for scale like transparent ROE. Externally, you9ll immerse yourself with our customers as a practitioner-evangelist of Clay and the future of GTM. What You9ll Do b7 Maximize value creation across the customer journey: Find every inefficiency in the expansion journey and work with our GTM Ops and internal GTM Engineers to solve them using Clay and other tooling. You9ll think and act like a P&L owner evolving every put and take in our GTM system. b7 Push the art of the possible: Own the day to day of achieving our internal moonshot goals like greatly expanding efficiency and finding new use cases for Clay. b7 Innovate with empathy: ****Embed within the post sales organization to generate novel solutions to current problems. Look around corners to build ahead of new technologies and approaches. b7 Lead implementation and change management for GTM initiatives: Design and implement selling and retention process / methodology, develop playbooks, create field assets, participate in every forecast call and help to drive the GTM operating rhythm. b7 Partner with GTM Finance on planning and incentives: operationalize comp rollout, provide operational assumptions for capacity models, and collaborate on high-leverage questions like segment prioritization, connect the dots across the GTM. b7 Partner with GTM Engineering and GTM Ops: to push Clay9s product into new use cases, propose extensions, and contribute to our practitioner-led product feedback loop What You9ll Bring b7 8+ years of experience in business strategy, operations, and analysis with at least 4 years in revenue operations at a hypergrowth AI / SaaS company b7 At least 1 year of experience owning a P&L, quota, retention, implementation, pipeline or other business outcome personally b7 You9ve implemented novel GTM strategies with measurable business impact: reinvented the playbook before from first principles and are excited to do it again b7 Exceptional quantitative modeling skills with experience understanding funnel and cohort performance b7 Executive (but still grounded) presence: you communicate clearly, challenge assumptions in the room, and are comfortable saying "I don9t know yet!" b7 An informed perspective on AI and real examples of how you9ve put it to work in your workflows or team processes b7 You9re excited to spend time speaking with our customers and community to bring Clay9s best practices to market