To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.

Responsible for the effective management of all direct expenses related to the positions area of control

Ensure service quality as define by established KPIs and SQIs for area of responsibility

Responsible for one or multiple locations

Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.

Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers

Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction

Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served

Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support

Establishes team as well as individual goals on quality and productivity

Controls movement and activities to instill a service-conscious attitude, and minimize service failures

Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to

Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures

Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines

Enforces company policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members

Performs other duties as assigned.

4-Year degree preferred/ equivalent in business

Five (5) years experience in the field/ industry required.

1 year in a leadership role required.

CCS and/or Brokers license preferred.

Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)

Strong basic management, human relations and communication (written and verbal) skills.

General knowledge of safety awareness within an operational division

Organizational Skills

Inter-personal skills

Problem solving Skills

Handle high volume of work

Handle time sensitive work

Detail oriented

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Total Base Pay Range - Total Base Pay Range $6,511.62 - $10,744.16 USD Monthly

Additional Details: Role is Hybrid, Shift is Monday - Friday 9:00 PM - 5:30 AM EST