Customs Brokerage Supervisor
As Customs Supervisor, you will oversee a team to ensure the timely and compliant clearance of goods, acting as a liaison with customs authorities and clients, You will be responsible for minimizing delays, ensuring regulatory adherence, and maintaining high levels of customer satisfaction by managing workflow and client communication.
How you create impact- You will train and advise team in areas of Customs Brokerage Regulations
- Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting
- Monitor problem files and implement corrective action when needed
- Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
- Monitor staff training needs; identify and develop training objectives
- Conduct regular staff meetings; communicate department goals and expectations
- Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved
- Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins
- Escalate any unresolved issues or risks before they materially impact Kuehne + Nagel
- Work closely with other departments and branches to deliver high level of service to customers
What we would like you to bring- Bachelor's degree in International Business, Supply Chain, or related field
- 4+ years of experience in customs brokerage, freight forwarding, or a related logistics field
- Strong understanding of customs regulations, import/export processes, and compliance requirements
- Experience with customs software and proficient in Microsoft Office Suite.
- Excellent communication, problem-solving, and leadership skills.
- Attention to detail and the ability to manage multiple tasks simultaneously
What's in it for youAt Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $80,000 and $90,000. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-RT1
"Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers."
