Fujifilm Manufacturing USA, Inc

Customer Svc Rep, Strategic Accounts

Fujifilm Manufacturing USA, Inc • $71K — $92K *
Santa Ana, CA 92704In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business or related field; relevant experience may suffice for degree
  • 6-8 years of experience in customer service and internal account management
  • Strong knowledge of customer service procedures
  • Proficient in software such as Word, Excel, and CRM systems
  • Ability to analyze data to identify trends and inform decisions
  • Excellent verbal and written communication skills
  • High degree of organizational skills for time-sensitive coordination

Responsibilities

  • Act as a customer representative for quotes and custom product requirements
  • Manage end-to-end operations of assigned accounts
  • Build and maintain strong relationships with stakeholders
  • Proactively identify and mitigate order issues
  • Manage vendor scorecards effectively
  • Coordinate among various departments to streamline custom orders
  • Collaborate with cross-functional teams on product feasibility

Benefits

  • Medical, Dental, Vision coverage
  • Life Insurance
  • 401k retirement plan
  • Paid Time Off (PTO)
Full Job Description
Position Overview

Position Description

We are hiring a Customer Service Representative, Strategic Accounts. The Customer Service Representative, Strategic Accounts will develop and maintain efficient, organized and responsive customer service and assure current and potential customers receive the highest level of account management. This position will also organize, track, expedite and manage active off the shelf and custom products flowing from Customer Service through Operations and to the customer. They will be a key aspect of the role is initial clarification and confirmation of requirements [known as the CMA or Custom Media Agreement process].

Job Description

Responsibilities:
  • Acts as a Representative for the customer, supporting quotes, pricing and identifying and coordinating custom product requirements.
  • End to end ownership of commercial operation for assigned accounts (from order receipt to arrival at customer)
  • Excel at building relationships with both internal and external customers
  • Proactive approach to account management; anticipating, identifying order issues/roadblocks and mitigating before customer impact (backlog analysis, pareto reports, quarterly impact)
  • Vendor scorecard management
  • Coordinate among various departments - Sales, Marketing, Customer Service, Planning, Procurement, Manufacturing, QC, and QA - to ensure that active custom orders are flowing through the process in a timely fashion.
  • Collaborate with cross functional teams to assess technical and manufacturing feasibility of new custom products
  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
  • Follows processes and operational policies in selecting methods and techniques for obtaining solutions, reports through established KPI's.
  • Reporting routinely against objectives and in compliance with all Company SOP's
  • Acts as advisor to manage and develop subordinate(s) to meet schedules and/or resolve problems. Develops and administers schedules, performance requirements; and budget responsibilities.
  • Responsible to develop and improve SOPs as well as Training materials. Develop, promote and execute a sound customer service strategy to support corporate sales efforts.
  • Develops and maintains training materials required for departmental operations.
  • Participates in interviewing, selecting, and training customer service personnel.
  • Approves appropriate credits and replacements within established guidelines.
  • Assists in the promotion and launch of new or key products as identified by Marketing.
  • Assesses order status and provide communication to other departments as required.
  • Responds to questions and complaints regarding customer orders and delivered products.
  • Analyzes and interprets current business practices to execute viable recommendations and resolutions for improvement. Such recommendations and plans need to be communicated clearly to organization for execution support.
  • Manages the completion, organization, and maintenance of all required transactions, paperwork, reports, records, and documentation to meet compliance standards.
  • Supports the expediting of shipping activity to ensure orders ship timely

Required Skills/Education:
  • Bachelor's Degree in Business or related field; High School Diploma or equivalent and relevant experience may be substituted for a degree
  • 6-8 years of customer service and internal account management experience
  • Knowledge of general customer service procedures
  • Knowledge of computer skills (such as Word, Excel, Email, and PowerPoint.)
  • Experience using CRM.
  • Understanding escalation paths and using sound judgement when advocating on behalf of the customer internally
  • Business acumen to achieve quarterly business targets
  • Ability to analyze data and determine trends.
  • High degree of organizational skills (planning, coordinating, tracking) related to time-sensitive creation/production of products used in a technical environment.
  • Strong cognitive/analytical and strategic thinking skills; confidence and assertiveness to render timely decisions around complex situations
  • Creativity in overcoming obstacles and barriers to progress.
  • Ability to speak, read, and write in English.
  • Excellent verbal and written communication skills; effective presentation skills.

Salary and Benefits:
  • For California, the base salary range for this position is $71,627.75 - $92,991.30. Compensation for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience, location, etc.).
  • Medical, Dental, Vision
  • Life Insurance
  • 401k
  • Paid Time Off

*#LI- onsite

About Fujifilm Manufacturing USA, Inc

Fujifilm Manufacturing USA, Inc is a subsidiary of Fujifilm Holdings Corporation, a Japanese multinational conglomerate that specializes in imaging and photography. Fujifilm Manufacturing USA, Inc is responsible for the manufacturing of photographic paper, film, and other imaging products in the United States. The company was established in 1988 and has its headquarters in Valhalla, New York. Fujifilm Manufacturing USA, Inc operates as a subsidiary of Fujifilm North America Corporation.
Learn more about Fujifilm Manufacturing USA, Inc
Size
72,332 employees
Industry
Manufacturing & Automotive
NASDAQ
FUJIF
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Fujifilm Manufacturing USA, Inc

  • Fujifilm Manufacturing USA, Inc
    Customer Svc Rep, Strategic Accounts
    $71K — $92K *
    Santa Ana, CA 92704 (Orange County)
    Today
    Business Services
    In-Person
  • Fujifilm Manufacturing USA, Inc
    Systems Engineer II
    $88K — $105K *
    Lebanon, NH 03766 (Grafton County)
    Today
    Manufacturing & Automotive
    In-Person
  • Fujifilm Manufacturing USA, Inc
    Principal Engineer
    $160K — $200K *
    Santa Clara, CA 95051 (Santa Clara County)
    Reposted Today
    Manufacturing & Automotive
    In-Person
  • Fujifilm Manufacturing USA, Inc
    Senior Accountant
    $88K — $105K *
    Remote
    Yesterday
    Legal & Accounting
    Remote in United States
  • Fujifilm Manufacturing USA, Inc
    Account Manager
    $120K *
    San Francisco, CA 94112 (San Francisco County)
    3 days ago
    Information Technology
    In-Person

More Business Services Jobs

  • Vice President, Sales & Service
    $150K — $250K + $30K bonus + equity, medical, dental, vision, life, std/ltd *
    Southern Dock Products / DuraServ
    Memphis, TN 38109 (Shelby County)
    Reposted 1 week ago
  • Vice President, Sales & Service
    $150K — $250K + $30K bonus + equity, medical, dental, vision, life, std/ltd, auto allowance, *
    Just Rite Equipment / DuraServ
    South Windsor, CT 06074 (Capitol County)
    Reposted 1 week ago
  • Vice President, Service & Sales
    $200K — $500K++ $30K bonus + equity, medical, dental, vision, life, std/ltd, auto allowance, *
    Casco Dock & Door / DuraServ
    West Sacramento, CA 95691 (Yolo County)
    Reposted 1 week ago
  • Workforce Management Capacity Planner Senior
    $90K — $110K *
    Consumer Cellular
    Scottsdale, AZ 85254 (Maricopa County)
    Today
  • Google
    Account Manager, LCS Pool
    $114K — $116K *
    Google
    Toronto, ON M3C 0E3
    Today

Find similar Customer Svc Rep, Strategic Accounts jobs:

NationwideSanta Ana, CA