Salary: $91,772.00 - $128,483.00 Annually
Location : 10005 E. Osborn Rd, Scottsdale, AZ
Job Type: Full-Time
Job Number:
Department: Engineering & Const Svcs
Opening Date: 07/16/2026
Closing Date: 7/16/2026 11:59 PM Arizona

Definition
Under general supervision from the Administrative Service Administrator, provides routine status updates on all projects and work orders. Conducts periodic follow-ups with SRPMIC customers to help resolve customer complaints and improve customer satisfaction. This position is treated as FLSA exempt and considered a DRIVING position.

Essential Functions: (Essential functions may vary among positions, but may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.)

Examples of Tasks

1. Responds to inquiries from staff and customers on the status of ECS projects, work orders, schedules, and issues impacting work requests. Monitors and evaluates the quality and timeliness of customer service for all ECS work orders and projects. Maintains computerized database to allow easy retrieval of ECS projects and work order status; assist with the input and coordination of other ECS digital information, as required. Confers and coordinates with ECS Project Managers and Planners to remain informed of project or work request status or delays. Keeps supervisor and ECS Director apprised of construction issues affecting the quality or timeliness of customer work request.

2. Establishes policies and guidelines to assist in properly handling customer service complaints. Records, reviews, and maintains copies of ECS customer service comments, both verbal and written. Investigates, analyzes, and remedies customer service complaints, within established guidelines. Utilizes customer feedback comments to identify adverse customer service trends and to provide recommendations to ECS staff on ways to improve customer satisfaction. Submits monthly reports to the ECS Director and staff outlining various customer service complaints within each department along with recommendations for improvement.

3. Acts as liaison between the customer and the various ECS departments; assures that customers receive efficient and courteous service at all times. Designs specialized surveys or conducts face-to-face or telephone surveys to assess SPRMIC customers' service needs. Compiles and presents customer satisfaction results and information pertinent to the ECS Director and staff. Assists in developing strategies for the various departments to improve the quality of customer service to the Community. Analyzes customer service surveys, trends, and other pertinent data in the development of goals and objectives for reducing complaints and enhancing the quality of service.

4. Presents results of customer service surveys, complaints, and recommendations during scheduled managers' meetings. Recommends corrective actions necessary to ensure conformity with established customer service quality standards. Conducts field inspections to verify and ensure that completed work orders and projects are accomplished within established quality workmanship and compliance standards.

5. Attends senior advisory committee meetings and other forums to receive input on elder, handicapped and other specialized needs. Attends various project coordination meetings with departments and enterprises' representatives, Council district meetings, regular Council meetings, and outside vendors, to receive input on ECS service requirements.

6. Performs other job-related duties as assigned.

Knowledge, Skills, Abilities, and Other Characteristics:
Knowledge of the culture, customs traditions, history and government of the Salt River Pima-Maricopa Indian Community.
Knowledge of general office practices and procedures, including those associated with confidential/sensitive information.
Knowledge of the programs, policies, and procedures of Engineering and Construction Services.
Knowledge of staff and services provided by Engineering and Construction Services.

Ability to use personal computer and related software (such as: MS Word, Excel, Access) to maintain records and create timely, meaningful reports.
Ability to resolve customer conflict and utilize negotiation skills.
Ability to communicate effectively with staff and members and the public.
Ability to read and understand construction schedules.
Ability to juggle multiple priorities and establish goals.

Skill in establishing and maintaining effective working relationships with staff, SRPMIC members, Departments and Enterprises, and with the general public.
Skill in understanding and interpreting complex concepts, rules, regulations and guidelines.
Skill in using various office equipment such as typewriter, telephone, copier, facsimile machine, and calculator.
Minimum Qualifications

Education & Experience: High School diploma or GED, and experience equivalent to four (4) years progressively responsible administrative experience in customer service, or closely related field, and two (2) years supervisory experience in a customer service environment.

• Preference given to applicants with four (4) years of journey level trade experience either in plumbing, electrical, mechanical, code inspection, building construction, or four (4) years of applicable knowledge and experience in design, architectural, engineering plans, or construction methods.

Equivalency: Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill
Special Requirements

Must possess and maintain a valid Arizona Driver's License.
Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needs-the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.

Paid Leave & Holidays

Annual & Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.

Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.

Other SRPMIC Paid Benefits

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.

Additional Voluntary Benefits

WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.

Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.

Health Savings Account (HSA): Available to employees enrolled in the HDHP.

Supplemental Life & AD&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.

Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.

At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.