Job Details

Working Title: Customer Support Supervisor
Job Class: Revenue Tax Supervisor 3
Agency: Revenue Department

• Job ID: 96421
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This vacancy is open to bids and for all qualified job seekers simultaneously. Bidders will be considered through 09/08/2026.
• Date Posted: 09/01/2026
• Closing Date: 09/08/2026
• Hiring Agency/Seniority Unit: Revenue Department / Revenue -MMA
• Division/Unit: Customer Support / Customer Support Division 1
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $37.28 - $55.93 / hourly; $77,840 - $116,781 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

Job Summary

Lead a team in a contact center that helps customers understand and navigate Sales & Use tax. As the Revenue Tax Supervisor 3, you support staff, manage daily operations, and make sure customers get accurate, helpful answers through phone calls, emails, and written inquiries. You set goals, improve processes, and work with other teams across the Department of Revenue to solve problems and make tax filing easier for everyone.

The role requires strong leadership and HR management skills, including hiring, training, performance evaluation, and succession planning. Extensive knowledge of tax laws, department operations, and customer service practices is essential, along with the ability to analyze problems, implement solutions, and foster a collaborative work environment.

This position is eligible for hybrid telework. Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Qualifications

Minimum Qualifications

One (1) year of supervisory experience OR Two (2) years of professional experience

Professional experience must include the following:

• Directing or coordinating the completion of projects.
• Serving in a lead worker role over a group of employees.

Applicants who meet the above experience requirements will be further evaluated based on the following:
• Experience or education in conflict resolution or resolving critical issues
• Ability to plan and organize.
• Writing skills sufficient to draft and edit written procedures, work instructions, correspondence, etc.
• Communication skills sufficient to direct the work of staff and promote Revenue programs to taxpayers, their representatives, and departmental employees.

Preferred Qualifications
• Strong leadership experience in a contact center or customer service environment.
• Experience coaching, mentoring, and developing staff at different skill levels.
• Ability to understand and explain tax laws, policies, or other complex technical information in a clear, helpful way.
• Comfort using performance data and reports to make decisions, improve workflows, and support employee development.
• Skill in building positive working relationships across teams, divisions, or partner organizations.
• Experience managing change, improving processes, or implementing new technology or procedures.
• Strong communication skills-both written and verbal-with the ability to guide staff, support customers, and collaborate with leadership.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

As part of an offer of employment, a fingerprint - based background check will be conducted in accordance with IRS Publication 1075. This will include, but is not limited to, verification of degrees and licensures, state and federal criminal history checks, and a review of tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). The Department of Revenue is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MDOR does not participate in E-Verify .

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected] . For additional information about the application process, go to http://www.mn.gov/careers .

Contact

If you have questions about this position, contact Allison Claeson at [email protected] or 651-556-6771 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Allison Claeson at [email protected] .

If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at [email protected] .

About Revenue Department

The Minnesota Department of Revenue manages the state's revenue system and administers tax laws. The department manages over 40 state and local taxes and collects $33 billion annually to fund essential services for Minnesotans.

Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.

We value work-life balance and support flexible work arrangements. While many of our employees can telework up to 50% of the time, we also offer a modern, state-of-the-art hybrid workspace at the Stassen Building in St. Paul for in-office collaboration. Whether you're in the office regularly or a few days each week, you'll find a welcoming environment designed to support productivity and connection.

Find out more about us on our website.

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.