Job details

Domain

Performance and Support

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Support & Sales Mgr (Individual Contributor) - Remote

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Summary:
In line with Safran Electrical and Power vision, the Customer Support and Services department integrates Safran Power and Ventilation aftermarket directorates into one global team. Based on a common front office, this new organization is responsible of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction.
Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead. This role will be responsible for:
• Customer satisfaction, main point of contact to customers
• Sales budget achievement and forecast for Power and Ventilation divisions
• Contract and proposal negotiation

Essential Duties & Responsibilities:
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overall and Spares so developing maintenance contracts);
• Responsible for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation;
• Be the voice of the customer:
o responsible for customer satisfaction as the main point of contact between customers and Safran Power and Ventilation;
o propose dedicate recovery plan in the event of customer satisfaction below target;
o establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it;
o Liaising with internal departments with the objective of timely resolving customer issues and queries;
o Manage a structured, regular customer communication/visit schedule;
• Actively participate in and contribute to the annual Sales Forecast in its territory
• Effectively selling of all LPS's MRO capabilities;
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required ;
• Generate customer and market information and feedback to support future sales planning;
• Propose strategic development of products and/or services that should be launched to develop the sales in its territory;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• To exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports.
• Follow-up customers overdue and manage specific actions to assist keeping
• Regular, predictable attendance is required
• Other duties may be assigned.

Candidate skills & requirements

Qualifications:
• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution and 2 years related experience
• In lieu of a degree, a minimum of 5 years' experience in Customer and/or Sales or similar industry.
• Aerospace and Airline industry experience
• Experience in OE or MRO and aftermarket activities
• Ability to travel for domestic and overseas business (50%+)

Physical Demands:
This position is sitting most of the day with computer and phone work

Work Environment:
The work environment is a manufacturing plant, and ability to travel.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job posting does not constitute a written or implied contract of employment.

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

Annual salary

NA

Job location

Job location

North America, United States, Florida, Sarasota

City (-ies)

Sarasota

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes