CUSTOMER SUPPORT MANAGER - INDUSTRIALJob DetailsFull Time / Part Time: Full Time
Pay Range: $80,000 - $115,000* + Commission
FLSA Classification: Exempt
Business Unit: Trucking
Reports to: Operations Manager
Travel Requirement: Yes
*Commensurate with experience
Job Description The Customer Support Manager (CSM) at Select Water Solutions serves as the primary liaison between the company and its industrial and oilfield clients. The CSM is responsible for maintaining and strengthening customer relationships by understanding operational requirements, implementing solutions, and communicating client needs to Select Management and field operations teams.
This role requires a strong understanding of industrial service environments, oilfield, logistics, and operational coordination to ensure seamless delivery of Select's solutions and continued customer satisfaction.
The essential job functions include, but are not limited to- Meet and communicate with customers on a daily basis to understand operational objectives, project timelines, and equipment requirements.
- Coordinate closely with the Operations Manager and Corporate Account Representative to align customer expectations with available resources and service capabilities.
- Provide regular market intelligence, competitive insights, industry trends, and project status updates through established reporting channels.
- Follow up to ensure personnel, fleet assets, and equipment are properly scheduled and mobilized to meet job demands.
- Monitor and adjust resource allocations as operational needs evolve across customer sites.
- Maintain continuous engagement with customers to identify new opportunities, upcoming projects, and areas for service optimization.
- Complete all required operational and customer reports in a timely and accurate manner.
- Promote strong personal and business ethics in all interactions with customers, vendors, and company personnel.
- Maintain accurate records of all customer interactions, project activities, and follow-up actions within company systems.
- Participate in and complete all company-required safety and compliance training programs.
- Support Environmental, Health, and Safety (EHS) initiatives and ensure adherence to all regulatory and company safety standards in industrial environments.
- Follow instructions and perform additional duties as assigned by management.
- Prospect and engage potential customers across relevant industries, educating them on Select's capabilities, service lines, and operational expertise.
Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Bachelor's degree preferred.
- Industrial or energy sector experience strongly preferred.
- Ten (10) years of relevant work experience may be accepted in lieu of a formal education.
- Five (5) to ten (10) years of experience in a customer-facing role with a proven track record of client relationship management and account development in industrial or field service environments.
- Strong facilitation skills with the ability to influence customer decision-makers and operational leaders.
- Demonstrated success in developing and executing strategic sales and service initiatives within an industrial market.
- Regular personal contact with key client personnel to understand project scope, technical requirements, and operational expectations.
- Must possess a valid driver's license and meet company insurance eligibility requirements for operating company vehicles.
- Proficient with Microsoft Office Suite, including Word, Excel, Outlook, Teams, Adobe, and PowerPoint.
- Superior interpersonal and communication skills with the ability to collaborate across field operations, logistics, and management teams.
- Strong analytical, organizational, and planning skills with an understanding of operational workflows and industrial project execution.
Select Values and Guiding Principles- W: Working Safe
- A: Accountability
- T: Teamwork
- E: Excellence
- R: Respect
Compensation InformationCompensation is competitive and commensurate with experience.
Top Tier Benefits- Medical, dental, vision, coverage in addition to life and disability insurance plans.
- Paid Vacation Days and Paid Holidays.
- Retirement and Savings (401K) Plan with Company match.
- Annual uniform allowance.
- Referral bonus with no cap on amount of referrals.
- Paid Training.
Physical Demands and Exposures- Traditional Monday through Friday, 8 - 5pm, unless operations dictate otherwise.
- Exposure to noise levels requiring the use of hearing protection.
- Needs high degree of concentration in a busy area.
- Ability to individually lift: Maximum 25 lbs.
