This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one.
What you'll do- Own the full post-sales journey for a portfolio of enterprise accounts, with a sharp focus on driving adoption and consumption of Biomni Lab.
- Build relationships across the org - from VPs of Research to bench scientists and computational biologists - and become the person they call first.
- Turn ad-hoc support into repeatable success plans; proactively identify and intervene when usage dips or blockers emerge.
- Drive long-term NRR by proving clear ROI and partnering with AEs to surface expansion opportunities across new teams and business units.
- Partner with our biologists and engineers to prioritize and structure user feedback - you're a direct line between users and the roadmap.
- Lead onboarding workshops and business reviews that actually change how teams work.
- Handle front-line support for your accounts; no problem is beneath you.
Your skills and qualifications- 2-4+ years in a customer-facing role - Customer Success, Account Management, Solutions Engineering, or Consulting - supporting enterprise customers, ideally in top 20 biopharma.
- Strong biology intuition; you can translate technical capabilities into outcomes researchers care about.
- Builder mindset: you want to create the function, not slot into an established one.
- You're comfortable moving fast in ambiguous situations and don't wait to be told what to do.
- Startup experience where ownership is high and roles are fluid.
