Requisition ID: 453477
Work Area: Presales
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-2
Additional Locations: Original Posting Date: 06/15/26Job Title: Customer Success Partner Senior Advisor
Location: Newtown Square, PA
Work Model: Hybrid work model
Purpose and Objective:SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.
Expectations and Tasks:The focus of this position is to maximize the value that customers and SAP receive through adoption and to ensure that the customers deploy and use of all of their entitled subscription software. Serve as the primary point of contact for the customer and to maintain customer satisfaction through proactive account planning, and alignment of customers' business strategies to product, solution and partner road mapping. Responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer. Manages accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values. Develops relationships with account key decision makers and executive sponsors, participate in regular review meetings with the identified stakeholders as per the governance plan. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities.
Education and Occupational Experience:Bachelor's degree or foreign equivalent in Information Technology, Computer Science, Economics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Information Technology, Computer Science, Economics, or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:Experience must include four (4) years involving each of the following:
- Cloud ERP Solution;
- SAP SuccessFactors Full-Suite Product;
- Cloud subscription and renewal management;
- Enterprises account management and governance;
- Fit-to-Standard cloud adoption and deployment;
- Customer, partner escalation, and risk mitigation processes;
- Cloud business transformation and migration strategy;
- Cross-functional and cross SAP Solution area tools and processes;
- Saas revenue growth and pipeline expansion; and
- SAP partner ecosystem enablement and co-selling.
Travel: N/A.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Internal use only: reference code lhrs4262SAP:SAILEX:OUTAdditional Locations:
Requisition ID: 453477
Posted Date: Jun 15, 2026
Work Area: Presales
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0%
Location:
