Customer Success Manager

Whistic

• $95K — $115K *
West Jordan, UT 84081In-Person
Consumer Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years in an enterprise B2B SaaS post-sales role
  • Proven ability in managing strategic customer relationships
  • Strong analytical skills for data-driven insights
  • Excellent communication and presentation abilities
  • Experience in executive-level discussions
  • Problem-solving skills for complex situations
  • Project management experience handling multiple priorities

Responsibilities

  • Build and maintain relationships with key stakeholders at mid-market and enterprise accounts
  • Develop and execute strategic success plans to enhance platform adoption and growth
  • Identify and address churn risks through business reviews and assessments
  • Manage renewal process end-to-end including forecasting and negotiations
  • Collaborate with Sales for expansion opportunities and renewal strategies
  • Advocate for customer needs with internal teams like Product and Engineering
  • Analyze usage data to discover trends and improvement opportunities
  • Create executive-level presentations and business reviews

Benefits

  • Stock options
  • Medical, dental, and vision insurance
  • Company paid life insurance
  • Internet and wellness stipend
  • Mental health benefit
  • Paid parental leave
  • 18 Paid Holidays
  • 15 Days PTO plus additional days for tenure
  • 3 Company-paid DNA Days for family, self-care, and community
  • Early finish at 3:00 PM every Friday
  • Positive workplace culture and employee experience
Full Job Description
This role reports to the Director of Customer Success and is fully remote, based in the U.S.

What You'll Do:

  • Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts
  • Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
  • Proactively identify and mitigate churn risks through regular business reviews and health assessments
  • Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book
  • Partner with Sales on expansion opportunities and renewal strategies
  • Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
  • Analyze customer usage data to identify trends and opportunities for improvement
  • Create and deliver executive-level presentations and business reviews
  • Monitor customer health metrics and develop action plans to address any concerns


What You'll Need:

  • 3+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)
  • Proven track record of managing strategic customer relationships and driving retention/growth
  • Strong analytical skills with ability to translate data into actionable insights
  • Excellent communication, presentation, and interpersonal skills
  • Experience leading executive-level discussions and business reviews
  • Problem-solving mindset with ability to navigate complex customer situations
  • Project management experience with ability to manage multiple priorities


Benefits:

  • Stock options
  • Medical, dental, and vision insurance
  • Company paid life insurance
  • Internet and wellness stipend
  • Mental health benefit
  • Paid parental leave
  • 18 Paid Holidays
  • 15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
  • 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
  • Whistic Fridays- Work ends at 3:00 PM every Friday
  • A world-class culture and employee experience!


* Ladders Estimates

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