About the job Customer Success Manager, US [Remote]
About the roleWe are seeking a highly skilled and dedicated Customer Success Manager with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.
Key Responsibilities- Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software.
- Reply to client's enquiries related to housing options and offer thoughtful recommendations in a timely manner.
- Build an excellent relationship with the consultants from relocation management companies.
- Support reporting on conversion figures and identify opportunities for improvement.
- To maintain the positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings, or training to reflect client requirements when necessary.
- To participate in property inspections to gain an in-depth understanding of properties quality, when required (US Region).
- Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
- Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
- Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits).
- Assist in the optimisation process of AltoVita's Customer Success technology.
Requirements- 3-5+ years of experience in hotel reservations, corporate housing, global mobility or relocation
- Comfortable working in a fast-paced and entrepreneurial environment
- Ability to work well under pressure and handle high-stress situations with calm and professionalism
- Strong problem-solving skills and ability to think on your feet
- Self-motivated, proactive and results-driven
- Occasional weekend on call rotation
- US based - West Coast preferable
Ways of WorkingAltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.
Join our TeamAltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.
Becoming an AltoVitian means you will benefit from:
- A team that will always put you first
- Incredible opportunities for growth and career advancement
- A fully-remote working environment
- Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
- A work-from-home allowance to get your home-office set up
- A generous vacation package so you can recharge or explore
