Customer Success Manager

Feedly

• $90K — $120K *
Redwood City, CA 94061In-Person
Consumer Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in customer success or a related field
  • Strong analytical skills with a focus on understanding customer needs
  • Excellent communication skills in English, with presentation experience
  • Technical proficiency for troubleshooting and reporting bugs
  • Team-oriented mindset, willing to collaborate with product teams
  • Willingness to learn and adapt with a growth approach

Responsibilities

  • Engage deeply with customers through hundreds of meaningful conversations
  • Deliver personalized product demos tailored to individual customer needs
  • Consistently follow up to ensure customer satisfaction and success
  • Assist customers in troubleshooting their issues diligently
  • Collaborate with product management to enhance the customer journey

Benefits

  • Opportunity for remote work or local positioning in San Francisco
  • Supportive team culture focused on learning and growth
  • Engagement with innovative product management teams
  • Flexibility in role responsibilities allowing for personal touch in customer interactions
Full Job Description
Job Description
YOU ARE:
  • You are persistent and energetic and ready to do whatever it takes to help make customers successful.
  • You are smart and analytical and like to understand the customer's vision and business needs by asking open questions and listening attentively.
  • You have great communication skills (native English speaker or equivalent), and you enjoy giving presentations and talking to customers.
  • You are empathetic and care deeply about the success of the customer.
  • You are technically savvy and enjoy digging through a problem to help customers troubleshoot issues and report bugs to the development team.
  • You are curious and coachable with a growth mindset, and you're constantly looking to learn.
  • You are a team player and enjoy working with the product team to learn how Feedly works and offer feedback on how to improve the experience.
  • You either live in the San Francisco area or are interested in a remote working experience.
DURING YOUR FIRST YEAR:
  • You will have hundreds of conversations with customers and understand what they are trying to achieve.
  • You will deliver passionate and engaging 1:1 demos (short, conversational, personalized to the customer's needs)
  • You will follow up diligently with customers to make them successful, to make sure that they are on track, and help them troubleshoot issues.
  • You will work with our product management team to improve the end-to-end customer journey and address product gaps.


Qualifications

Additional Information

* Ladders Estimates

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