Qualifications

• 2-3 years in a customer-facing role at an early-stage B2B SaaS startup
• Strong verbal and written communication skills to simplify complex concepts
• A passion for process improvement and operational efficiency
• Comfortable working with technical products
• Proficient with modern SaaS tools like Slack, Notion, HubSpot, and Linear
• Preferred experience in retail, CPG, or consumer data with a genuine interest in this sector

Responsibilities

• Lead onboarding calls to ensure quick customer value realization
• Work with Account Executives to identify and mitigate risks to pilot-to-paid conversions
• Maintain a high conversion rate from pilot to paid customers
• Conduct proactive account check-ins and respond to customer inquiries promptly
• Identify barriers to product adoption and maximize feature utilization
• Facilitate training sessions and regular check-ins to educate clients
• Create comprehensive customer education materials, including video walkthroughs and user guides
• Drive expansion revenue by increasing net revenue retention
• Gather feature requests and product gaps to guide product roadmap development
• Document best practices and templates for improved customer engagement
• Contribute to internal process enhancements to reduce customer friction
• Take on additional projects to achieve strategic goals

Benefits

• Performance-based variable compensation
• Meaningful equity
• Fully paid health insurance for you and your family