Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall development, growth, and retention of the customers within the IDW book of business. This role will be the primary point of contact with IDW customers and will proactively work to develop strategies to drive employee engagement and enrollment growth. The Customer Success Manager is a key contributor to the overall growth of the IDW business unit and works in tandem with IDW account executives (new business growth) and customer relations managers (implementations and day-to-day customer needs).
Certificates/Security Clearances/Other
What experience you need:
5+ years in B2B enterprise account management
Understanding of sales, business strategy development, marketing strategies and end user engagement
Bachelor's degree in business, marketing or similar field required.
Experience promoting value through the customer experience
Experience working with complex, multi-divisional, multi-geographical customers
What could set you apart:
Direct experience in the employee benefits arena with benefits brokers or insurance carriers
Experience with Identity theft protection or other voluntary benefits
10-15% travel
Proficient in G-Suite, Salesforce and Microsoft Office Suite
Exceptional ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task; strong project management skills
Self-driven and proactive
Additional Qualifications/Responsibilities
What you'll do:
Manage a book of business and identify strategies for growth and retention for the key clients within the book
Engage with customer leadership to ensure client satisfaction and create strategies for employee engagement. These strategies could include the need to conduct product demos, deliver webinars, manage benefit fairs and ensure successful open enrollment
Manage client renewal negotiations and contract extension processes
Conduct frequent client and distribution partner status calls to monitor program progress, identify issues and engage Equifax & partner teams to resolve & identify new opportunities
Work with account teams (account executives and client relations managers) to provide feedback and help identify trends that can help with overall business growth
