Customer Success Manager, Sr. Manager - Public Sector

Location: McLean, VA
Work Environment: Hybrid

Role Summary

Exiger partners with government agencies and organizations operating in complex, mission-critical environments where supply chain visibility, regulatory compliance, risk management, and operational resilience are essential. As our Public Sector business grows, we are expanding our Customer Success organization across Federal Civilian, the Department of War, the Defense Industrial Base, and related public-sector programs.

We are seeking a Customer Success Manager, Sr. Manager - Public Sector to serve as the primary post-sale strategic partner for a portfolio of customers. Reporting to Public Sector Customer Success leadership, you will drive onboarding, platform adoption, value realization, retention, and long-term account success.

You will develop trusted relationships across customer organizations, translate mission priorities into actionable success plans, and coordinate with Product, Delivery, Support, Analytics, and Sales to achieve measurable outcomes. Depending on the needs of each account, you will deliver strategic, high-touch support or leverage scalable engagement programs, enablement resources, and self-service tools to accelerate time to value.

This role is ideal for a proactive, customer-focused professional who enjoys building relationships, navigating complex stakeholder environments, and translating technology into meaningful mission outcomes. The successful candidate will be comfortable balancing strategic account leadership with hands-on execution in a fast-paced AI powered environment - where moving with urgency, adapting quickly, and helping our customers stay ahead of evolving threats are essential to mission success.

What You Will Do

Customer Success Account Management

• Manage a portfolio of Public Sector customer accounts, serving as the primary post-sale point of contact and trusted advisor.

• Build strong relationships with Public Sector stakeholders, program leaders, mission owners, analysts, technical users, and executive sponsors.

• Lead customer meetings, status updates, workshops, executive briefings, and business reviews that clearly demonstrate progress, outcomes, and value.

• Develop tailored success and adoption plans that align Exiger's platform capabilities with each customer's mission priorities and business objectives.

• Create and maintain repeatable engagement programs, enablement materials, and self-service resources that accelerate adoption and time to value.

• Monitor customer health, platform usage, stakeholder engagement, adoption, satisfaction, and renewal timelines across assigned accounts.

• Proactively identify risks to adoption, customer satisfaction, and retention, then develop and execute mitigation plans in partnership with internal stakeholders.

• Drive retention and support successful renewals by documenting outcomes, demonstrating measurable value, and maintaining alignment with evolving customer priorities.

• Identify opportunities to expand platform adoption, use cases, and stakeholder engagement within existing accounts.

• Partner cross-functionally with Product, Support, Delivery, Analytics, Sales, and Customer Success Operations to resolve issues, address customer needs, and continually improve the customer experience.

What You Need

Required

• Three to five years of experience in Customer Success, Account Management, and Technical Account Management with another customer-facing role.

• Experience supporting public sector, especially Federal Civilian, the Department of War, or the Defense Industrial Base.

• Experience managing customer relationships in a SaaS, GovTech, data, analytics, or technology-enabled environment.

• Demonstrated ability to build trusted relationships with customer stakeholders and executive leadership.

• Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer Success outcomes.

• Strong written and verbal communication skills, including the ability to deliver presentations, training, customer meetings, and executive briefings.

• Ability to learn technical concepts and communicate them clearly to both technical and nontechnical audiences.

• Strong organizational skills with the ability to manage multiple customers, priorities, and deadlines simultaneously.

• Ability to interpret customer usage and engagement data and translate it into actionable strategies.

• Ability to work independently and collaboratively in a fast-paced, cross-functional environment.

• Bachelor's degree.

Preferred

• Familiarity with SaaS platforms, Customer Success methodologies, customer lifecycle management, and scalable engagement models.

• Experience creating customer onboarding, education, training, or self-service enablement content.

• Experience supporting renewals, revenue retention, or account expansion.

• Exposure to supply chain risk, third-party risk, compliance, cybersecurity, fraud, investigations, procurement, or public sector contracting.

• Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools.

In this role, you will:l

• A front-row seat to consequential work. Partner with leaders solving some of the most urgent supply chain and national security challenges of our time.

• The chance to build, not just inherit. Shape how we serve a rapidly growing customer base and leave your mark on the future of Customer Success at Exiger.

• A career-defining moment to join. Grow alongside a category-leading AI company with bold ambitions, strong momentum, and a mission the world increasingly needs.

• Move faster than the threat. Equip government and industry leaders with the intelligence they need to anticipate risk and stay ahead of adversaries.

Why You'll Love Working at Exiger

We believe people do their best work when they are trusted, supported, and connected to a meaningful mission. At Exiger, you'll be part of an ambitious, collaborative team-and have the flexibility, benefits, and opportunities you need to thrive.

• A high-performance culture built on accountability, collaboration, and shared success

• Discretionary Time Off with no maximum

• Industry-leading medical, dental, and vision benefits

• Competitive compensation

• 16 weeks of fully paid parental leave

• A flexible hybrid work environment

• Wellness stipends and programming that support your well-being

• Career development opportunities and education reimbursement to help you keep growing

#LI-Hybrid