WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We're looking for that perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers.
RESPONSIBILITIES- Develop our SMB accounts into our highest value customers who are strong advocates and promoters of our software
- Quarterback complex software implementations for top accounts
- Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
- Help design processes, structures, and tools to effectively scale account management best practices
- Provide day-to-day guidance and support to managed accounts
- Massively expanding customer value by working closely with customer sales teams
- Collaborate with the Product team to improve the experience for Qualia users on products sold
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH- Significant experience in SMB and strategic account management or direct sales
- Experience owning, delighting, and growing top accounts
- Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
- Good listener who can understand customer needs and communicate Qualia's value proposition
- Ambitious, enthusiastic, tenacious, and a top performer with a track record of consistently exceeding quota
- Experience with Salesforce preferred
- Ability to get into the weeds and solve problems independently
- Strong team player, but still a self-starter
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
- Technically fluent
WHY QUALIAQualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
#LI-Hybrid
