ServiceNow

Customer Success Manager

ServiceNow$95K — $115K *
US-AnywhereRemote in Orlando, FL
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or relevant certifications (CISSP, Security+, CEH).
  • 2+ years in a Customer Success Manager, Technical Account Manager, or related role.
  • 2+ years in network engineering, architecture, support, or design.
  • 2+ years in service delivery or technical account management.
  • Strong communication and presentation skills for technical and executive audiences.
  • 2+ years in IT, security, healthcare tech, or similar environments.
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

  • Lead adoption and implementation plans for platinum-level customers.
  • Understand customer use cases and provide recommendations to improve security posture.
  • Build and maintain relationships with technical stakeholders and decision-makers.
  • Act as the customer advocate and coordinate across teams to meet objectives.
  • Ensure deployment aligns with key business use cases and is delivered on schedule.
  • Stay current on third-party integrations with Armis.
  • Serve as a subject matter expert in your area of technical proficiency.

Benefits

  • Flexible and remote work options available.
  • Collaborative team environment that values customer success.
  • Opportunities for professional development and growth.
  • Work with a passion-driven team focused on delivering exceptional results.
Full Job Description
Job Description

What you get to do in this role:

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.

Responsibilities:
  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.
  • Build and maintain trusted relationships with technical stakeholders and decision-makers.
  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.
  • Stay current on third-party integrations and how they interact with Armis within customer environments.
  • Serve as a subject matter expert in your area of technical proficiency.
  • Partner with Product, Engineering, Support, and Sales teams to drive account success.


Qualifications

Qualifications

To be successful in this role you have:
  • Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
  • 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
  • 2+ years experience in network engineering, architecture, support, or design.
  • 2+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
  • Strong communication and presentation skills across technical and executive audiences.
  • 2+ years experience in IT, security, healthcare tech, or similar environments.
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.


Bonus Points:

Knowledge of healthcare/ICT devices, manufacturers, or applications.

Experience securing IT, IoT, or healthcare systems.

Familiarity with scripting languages (Python preferred).

Ability to travel up to 20-25% per quarter.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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