About the PositionWe are seeking a Customer Success Manager to build successful partnerships with property management companies nationwide. Reporting to the VP of Revenue & Operations, you will be responsible for managing a portfolio of customer accounts, helping customers achieve their business goals, and turning satisfied customers into long-term advocates of Obligo.
In this role, you will own customer relationships throughout the lifecycle-from onboarding through adoption, and growth. You'll work closely with Sales, Product, R&D, Data, and Marketing to deliver an outstanding customer experience while serving as a trusted advisor to your customers.
Responsibilities- Manage a portfolio of customer accounts, building strong relationships that drive customer satisfaction, retention, and growth.
- Own the onboarding process for assigned accounts, ensuring customers are successfully implemented and equipped for long-term success.
- Partner closely with Sales to ensure smooth customer handoffs and maintain alignment on account health, growth opportunities, and customer goals.
- Monitor customer usage and health through dashboards and reporting to identify trends, risks, and adoption opportunities.
- Track product configurations and feature rollouts within assigned customer segments to ensure customers are leveraging the appropriate product capabilities.
- Proactively identify opportunities to improve customer adoption, engagement, and overall success.
- Act as the voice of the customer by sharing insights and feedback with Product, R&D, Data, Sales, and Marketing.
- Contribute to customer success stories, case studies, and referrals.
Skills and Qualifications- 3+ years of experience in a customer-facing role at a B2B SaaS company, preferably in Customer Success, Account Management, or Technical Account Management.
- Experience managing customer relationships across onboarding, adoption, renewal, and expansion.
- Experience working with complex SaaS platforms.
- Prior experience in property technology (PropTech) or property management is a strong plus.
- Bachelor's degree in Business, Marketing, Engineering, or a related field preferred.
- Strong relationship-building, communication, organization, and problem-solving skills.
- Ability to understand customer technology stacks and work comfortably with CRM and data tools.
- Comfortable working with data and building or modifying basic reports in HubSpot; Tableau or Sigma experience is a plus.
- Wi
- llingness to experiment, learn, and thrive in a fast-paced environment.
LocationAbility to work out of our New York City office.
Benefits and Perks- Stock options
- Multiple Health, Dental, and Vision plans that begin on day one
- Remote office expense reimbursement
- Generous PTO and holiday schedule
- Commuter benefits
- Life insurance
- Quarterly team kickoffs and other team outings
- Amazing offices in NYC and Tel Aviv
- A chance to work with incredible teammates who are bright, creative, talented, and passionate
Salary Range: $90,000-$100,000
