We're now looking for a
Customer Success Manager to own client relationships, unlock growth opportunities, and help our partners accelerate their success.
Your missions:As a Customer Success Manager, you will:
- Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs.
- Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities.
- Design and execute account plans aligned with client objectives, tracking results and ensuring impact.
- Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets.
- Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback.
- Negotiate and close deals that support client goals while aligning with Dolead's policies and process.
- Track and report on performance, using insights to adjust strategies and continuously improve.
- Resolve issues quickly and provide proactive support to keep clients satisfied and successful.
- Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients.
Your profile:You already have strong experience in
Customer Success or Account Management (4+ years), with a track record of growing accounts and managing renewals. You enjoy building relationships, driving revenue, and making an impact.
Ideally, you also bring:
- Experience in digital advertising and/or home improvement services.
- Ease with numbers - bonus if you've worked with Looker or Tableau.
- Confidence presenting and leading conversations with clients.
- A self-starter mindset: proactive, motivated, and solution-oriented.
- Comfort in a fast-paced, international environment.
- Native-level English.
🚨 Don't worry if you don't tick every single box ! If this sounds like you, we'd love to chat.
What we offer:🚌
Transportation costs: reimbursement up to $100/month
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Healthcare (AETNA) individual & family - medical, dental, and vision plan & r
etirement Plan (401K)
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Holidays: Flexible vacation time to promote a healthy work-life balance
Flexible remote policy: up to 2-4 days/week (if you're based in the Greater Boston area)
Diverse & multicultural environment: +13 nationalities represented
Culture: Fun company and team events because we play just as hard as we work
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Office: Located in the Boston area (Cambridge)
Recruitment process:- Screening call with Florian (Talent Acquisition Manager)
- Interview with the hiring manager, Matt (Head of Sales)
- Use case with Matt and someone from the team
- Final interview with Hadrien (General Manager)
Département Sales NAM Role Customer Success Locations USA - BOSTON Remote status Hybrid
