Customer Success Manager to join our
Hypertec Construction team in
Montreal, Quebec. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
What You'll Be Contributing: Client Relationship & Strategic Account Oversight- Build and maintain strong, trust-based relationships with key decision-makers and executive stakeholders within strategic and target accounts;
- Serve as the primary point of contact for key clients, ensuring proactive communication, timely issue resolution, and long-term customer satisfaction;
- Develop tailored value propositions and solutions that align client objectives with Hypertec Construction's capabilities and service offerings;
- Manage and grow a portfolio of strategic and developing accounts, identifying opportunities to expand partnerships, increase customer value, and drive long-term revenue growth.
Business Development & Prospecting- Identify, target, and develop new business opportunities across the construction, infrastructure, and related technical sectors;
- Build and manage a robust sales pipeline through cold outreach, networking, referrals, events, and market intelligence;
- Lead the full sales cycle from initial contact to contract signature, ensuring a seamless client onboarding experience.
Service Positioning & Market Intelligence- Conduct market research and competitive analysis to identify trends, opportunities, and whitespace in the Data Center construction sector;
- Collaborate with internal teams (marketing, engineering, project management) to develop compelling proposals and respond to RFPs/RFQs;
- Represent Hypertec Construction at industry events, trade shows, and conferences to enhance brand visibility and generate leads.
Internal Collaboration & Reporting- Maintain accurate and up-to-date records of all sales activities, client interactions, and pipeline stages in the CRM;
- Provide regular reporting on pipeline status, deal progression, market insights, and revenue forecasts to leadership;
- Contribute to the development of the annual commercial strategy and go-to-market plans for Hypertec Construction.
What Sets You Apart: - Bachelor's degree in Business, Commerce, Engineering, or a related field.
- 3 to 5 years of experience in business development, sales, or key account management, ideally within Data Center ecosystem, Construction, Infrastructure, or related technical industries;
- Demonstrated track record of meeting or exceeding sales targets and successfully closing new business with strategic accounts;
- Strong ability to understand client needs, construction project lifecycles, and technical specifications;
- Possess an entrepreneurial mindset with a proactive and autonomous approach to business development.
- Strong business acumen with the ability to craft compelling value propositions and commercial proposals;
- Excellent communication, presentation, and negotiation skills;
- Proficiency with CRM platforms (e.g., Hubspot, Salesforce, etc.) and sales reporting tools.
- Bilingualism (French/English) is mandatory, as the role requires regular communication with clients and stakeholders in the United States.
- An essential component of this position is regular and consistent business travel, mainly to the United States. It is a requirement of this position that the candidate satisfy the applicable criteria set by the US Immigration and Nationality Act for business travel to the United States, which criteria include, for example, the ability to demonstrate that they are a citizen or national of a country that is eligible for the Visa Waiver Program or are otherwise visa exempt.
What's In it For You: - Hybrid work model for certain job categories, supported by competitive benefits.
- Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs.
- Health Spending Account (HSA).
- Employer-matched RRSP Program.
- Paid Floater Days.
- Our head office will soon relocate to a new, state-of-the-art facility in LaSalle, near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation.
Immerse Yourself in the Hypertec Journey:You think you are the right candidate for this role? We can't wait to meet you! We look beyond the CV to discover real potential. Hit "Apply" and let's discover it together!
