We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.
Your Skillset- 2+ years managing influencer or creator campaigns end to end, in customer success, account management, or a client-facing role for a digital product (SaaS/CMS).
- Experience managing digital accounts end to end: onboarding, adoption, renewals, and churn reduction.
- Comfort guiding clients through digital signature and contracting workflows (e.g., DocuSign or similar) as part of onboarding.
- Familiarity with CMS platforms and the ability to explain product functionality to non-technical users.
- Experience shifting clients from a "we'll handle it" service mindset to a self-serve product mindset.
- Strong written and verbal communication; comfortable owning renewal and expansion conversations.
You're the Type Who- Sells product, not favors, thinks in terms of adoption, retention, and expansion, not one-off delivery.
- Is comfortable being the primary point of contact for a growing book of accounts.
- Thrives in an early-stage environment where the product and process are still being defined.
- Sees documentation, onboarding flows, and playbooks as things to build, not things to wait for.
- Communicates clearly across product, sales, and clients.
- Moves fast, follows up faster, and treats every renewal as something earned.
What We Offer• Competitive equity in a venture-backed company shaping the future of music influencer marketing.
• Stock options.
• A seat at the table as we redefine how the most iconic record labels, artists, and brands go viral, with our tech, support, and strategic guidance.
• Access to elite tools, AI copilots, and a team that builds daily at top speed.
• Hybrid flexibility.
