As a Customer Success Manager at Infios, you will partner with supply chain, warehouse, and transportation customers to ensure they gain maximum value from our platform. You bring strong communication and relationship-building skills along with experience supporting enterprise SaaS products, ideally within WMS, TMS, or logistics environments. You proactively identify risks, solve problems, and guide customers through adoption, optimization, and long-term success.
What a day in the life looks like:- Build strong relationships with supply chain, warehouse, or transportation customers and understand their key operational challenges.
- Serve as the main point of contact for customer leadership and manage escalations quickly and accurately.
- Track KPIs to guide strategy, improve adoption, and prevent issues.
- Deliver product walkthroughs, presentations, and business reviews for all customer levels.
- Partner closely with Product, Engineering, Operations, Sales, and Support to address risks and improve customer outcomes.
- Create and maintain Success Plans that align Infios capabilities with customer goals.
- Coordinate with partners and integrators involved in delivering Infios services.
- Participate in an on-call rotation to support urgent issues for the 24/7 team.
What you bring to the team:- BS or BA in a technical, business, supply chain, or logistics field
- 4 or more years in Customer Success, Support, Implementation, Consulting, or Account Management
- Experience with enterprise SaaS, ideally in supply chain, WMS, TMS, or logistics
- Strong skills in communication, analysis, risk identification, and issue resolution
- Ability to work across teams and manage complex issues in fast-paced environments
- Leadership presence and confidence working with customer executives
- Ability to travel up to 25 percent
Preferred- Experience with supply chain or logistics SaaS
- Familiarity with cloud infrastructure concepts
- Knowledge of warehouse, transportation, or distribution operations
- Experience using ServiceNow, Moogsoft, Datadog, or LogicMonitor
Compensation Base salary:
$105,000.00 USD
$104,000.00 CAD
Plus bonus opportunities based on experience, performance, and market factors.
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