Customer Success Manager (Indiana based)AI + GovTech | Travel Required (~40%)
Salary Range: $75K-$90K
Help modernize infrastructure for thousands of cities.This role requires approximately 40% regional travel (primarily driving) to visit customers onsite. A valid driver's license and access to a vehicle are required.
About the RoleOur Customer Success team is focused on creating exceptional customer experiences, building long-term partnerships, and driving customer growth and retention.
As a Customer Success Manager, you'll guide new customers through implementation and onboarding while also managing a portfolio of customer relationships. You'll serve as a trusted advisor to municipalities, helping them successfully adopt and maximize the value of our platform.
This is a highly collaborative role with direct impact across customer experience, product feedback, retention, and growth.
What You'll Do- Lead customers through a successful onboarding experience, including kickoff meetings, implementation planning, training, and ongoing support
- Serve as the primary point of contact for assigned customer accounts and build strong, long-term relationships
- Understand customer goals, challenges, and workflows to proactively support adoption and problem-solving
- Partner closely with our Product team by communicating customer feedback and feature requests
- Help improve and scale Customer Success processes as the company continues to grow
- Identify expansion opportunities within existing accounts, including upsells and contract renewals/extensions
- Support creation of customer-facing materials including training resources, webinars, QBR presentations, and informational communications
- Track customer communications, onboarding progress, and account activity within our CRM
- Contribute to team KPIs including retention, customer satisfaction, NPS, and onboarding success metrics
What We're Looking For- 2-5+ years of experience in Customer Success, Account Management, or client-facing SaaS roles
- Experience building or improving scalable customer processes within a SaaS environment
- Strong relationship-building and communication skills, both written and verbal
- Experience collaborating cross-functionally with Product and internal teams
- Comfortable managing customer conversations related to renewals, contract extensions, or commercial discussions
- Highly organized with strong project management abilities
- Empathetic, proactive, and customer-oriented mindset
- Excited by fast-paced startup environments and new challenges
- Commitment to delivering exceptional customer experiences
- Valid driver's license
Why Join us?- Work directly with cities and municipalities on technology that creates real public impact
- Join a fast-growing international startup backed by recent Series A funding
- Be part of a collaborative, mission-driven, and low-ego team
- Help shape customer success operations during an exciting stage of growth
- Work with innovative AI technology solving real-world infrastructure challenges
Benefits & Perks- Remote-first work environment
- Competitive medical, dental, and vision insurance
- 18 vacation days + 8 sick days
- 12 weeks paid parental leave
- $1500 annual professional development budget, $35 monthly wellness budget
CompensationSalary range:
$75,000-$90,000Compensation is determined based on experience, skills, location, and qualifications.
Department Customer Success Locations Indianapolis
