About the RoleAs a Customer Success Manager III, Enterprise, you will manage a portfolio of enterprise accounts, helping customers maximize the value of their RevolutionParts investment. You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations.
This role requires strong communication skills, business acumen, analytical thinking, and the ability to effectively manage a large portfolio of customers while delivering a consistent customer experience.
AI Fluency & Modern ToolingAt RevolutionParts, we expect team members to actively use modern tools - including AI-powered systems - to improve decision-making, productivity, and quality of work.
This includes:
- Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
- Exercising strong judgment around data privacy, accuracy, and ethical use
- Continuously learning and adapting as AI capabilities evolve
Proven examples of using AI to improve outcomes in prior roles is expected.
Responsibilities- Manage a portfolio of Enterprise accounts and maintain regular customer engagement through scheduled outreach and business reviews.
- Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers.
- Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
- Conduct account reviews focused on customer goals, business performance, and growth opportunities.
- Identify customer risks and proactively execute retention and recovery plans.
- Develop and maintain account success plans to drive customer adoption and long-term value.
- Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
- Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
- Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
- Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.
Requirements:- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience managing a portfolio of customer accounts.
- Strong written and verbal communication skills.
- Ability to analyze data and provide actionable recommendations.
- Experience conducting customer-facing meetings and presentations.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Ability to work independently while collaborating effectively across teams.
- Experience using CRM platforms such as Salesforce or similar systems.
- Bachelor's degree or equivalent professional experience.
Preferred- Automotive dealership experience.
- eCommerce or digital marketing experience.
- SaaS customer success experience.
- Experience with Google Analytics, Looker, Excel, or reporting platforms.
- Familiarity with AI productivity tools and workflow automation.
Success in This RoleSuccessful candidates will:
- Consistently maintain customer engagement across their portfolio.
- Drive customer retention and reduce churn risk.
- Identify and execute growth opportunities within assigned accounts.
- Translate data into actionable business recommendations.
- Maintain strong customer relationships through proactive communication and follow-through.
- Effectively leverage AI and technology to improve productivity and customer outcomes.
- Demonstrate accountability, ownership, and a customer-first mindset.
*The salary range listed reflects the base pay only. In addition, this role includes a variable bonus structure based on performance metrics between 15%-20% quarterly.
CompensationThe base pay range for this role is $80,000 - $95,000 per year.
