Do you thrive on driving measurable outcomes and building strong, long-term customer relationships in the realm of identity verification and security?About the RoleThis role involves managing the post-sale customer relationship for a portfolio of enterprise accounts, focusing on successful onboarding, ongoing value delivery, and commercial renewals. The position is crucial for ensuring that customers experience measurable security and business value, contributing to the organization's reputation for trust and reliability.
Key Responsibilities- Own the overall customer relationship from onboarding through renewal for enterprise accounts.
- Lead structured onboarding journeys in collaboration with Solutions Engineering and Support.
- Develop and maintain success plans aligned to customer goals and risk profiles.
- Drive ongoing adoption through regular check-ins and Strategic Business Reviews.
- Act as the primary point of coordination for customer-impacting issues.
- Identify risk early and run clear mitigation plans.
- Manage renewal motions, including forecasting and stakeholder alignment.
- Capture customer feedback and translate it into actionable insights.
- Advocate for best practices in identity, authentication, and account protection.
Minimum Requirements- 3-7 years experience in Customer Success, Account Management, or Post-Sales roles in B2B SaaS.
- Direct ownership of renewals and retention, preferably in an enterprise or security-related product.
- Proven experience in structured onboarding and long-term customer success motions.
- Strong executive communication skills.
- Ability to balance empathy with accountability.
Preferred Qualifications- Experience in security, identity, IAM, or adjacent infrastructure products.
Work Environment#26-00607
