The Role:We are seeking a Customer Success Manager to partner with our largest enterprise customers to increase adoption, usage, and long-term value from our AI Agents products. Acting as a trusted advisor, you will build deep, strategic relationships, develop customer playbooks, and design tailored success strategies that help customers get the most out of Compa data and agents capabilities. You'll proactively own the success of our newest, leading-edge AI Agents product, working directly with Compa's top enterprise customers to drive product use at scale. Success in this role is measured by increased product adoption, expanded use cases, and ensuring customers can clearly realize and articulate the value of our AI Agents products.
Key ResponsibilitiesAccelerate Agents Customer Onboarding & Time-to-Value- Lead fast, structured onboarding to get customers live quickly and confidently using AI Agents.
- Drive early expansion by ensuring customers activate additional agents, use cases, and workflows within the first phases of adoption.
Proactive Drive of Ongoing Customer Value- Own ongoing adoption metrics by proactively identifying underutilized queries, features, and workflows, and leading targeted enablement, success plans, and optimization initiatives that increase day-to-day usage, stickiness, and measurable customer outcomes from Compa's AI Agents.
- Create and evolve customer playbooks that map agent capabilities to high-impact business use cases.
- Share relevant peer examples and emerging best practices to continuously inspire new ways customers can extract value from Compa's AI Agents products.
Build Deep, Trusted Customer Partnerships- Develop a strong understanding of each customer's business, goals, and challenges through curiosity, empathy, and active listening.
- Act as a strategic advisor, aligning Compa's data and agents to the areas where they can deliver the greatest business impact.
- Build strong cross-functional relationships across Sales, Product, and Engineering, acting as a diplomatic connector who elevates collaboration and helps level up the Compa team through shared customer insight and best practices.
Champion the Customer Voice & Product Partnership- Gather, clarify, and prioritize customer feedback by translating business needs into actionable product insights.
- Partner closely with internal teams to advocate for customer-driven improvements and help shape the future of the Compa's AI Agent products.
Minimum Qualifications:- 3+ years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
- Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases.
- Experience designing customer programs, playbooks, or onboarding processes from the ground up.
- Comfort working directly with customers and prospects in both technical and advisory capacities.
- Strong communication skills and comfort advising customers on complex and technical topics.
- Ability to work independently, and proactively drive outcomes with limited oversight.
- Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets.
- Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates.
- Must have strong curiosity, be empathetic, and show diplomacy.
Preferred Qualifications:- Previous work in Compensation, Total Rewards, Human Resource analytics, or People Systems in a B2B SaaS environment.
- Sound understanding of all elements of compensation (base, incentives, equity), HR systems and how they interact.
- Experience translating customer feedback into product influence or roadmap input.
- Demonstrated ability to work directly with C-suite and senior executive stakeholders.
