CompuGroup Medical

Customer Success Manager

CompuGroup Medical • $80K — $120K *
US-AnywhereRemote in United States
Healthcare
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 8+ years in strategic account management/healthcare payor experience required
  • Proven success in customer growth and retention as a strategic account manager/consultant
  • Strong executive presence for high-level relationship-building and presentations
  • Outstanding communication skills, both written and verbal
  • Exceptional business development, leadership, and organizational skills
  • Proficient in Microsoft Outlook, Word, PowerPoint, and Excel

Responsibilities

  • Maximize customer engagement and retention post-sale using eMDs products and services
  • Act as key contact and trusted advisor for Revenue Cycle Management customers
  • Coordinate support services from various eMDs departments for customer needs
  • Conduct regular meetings to set mutual goals and review financial performance
  • Facilitate billing audits for assigned customers
  • Monitor and drive improvements in KPI's and revenue cycles for multiple customers

Benefits

  • Involvement in a significant healthcare digital innovation initiative
  • Variety of internal career advancement opportunities
  • Stable job in a crisis-proof market
  • Comprehensive benefits package including medical, dental, and vision
  • Flexible work environment with modern facilities and hybrid work options
Full Job Description
Your Contribution:
  • Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share.
  • Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership.
  • Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed.
  • Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations.
  • Perform and/or facilitate periodic billing audits for assigned customers.
  • Manage, monitor, and drive improvements in all KPI's and the revenue cycle for multiple RCM customers.


Your Qualification:
  • Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required.
  • A proven record as a strategic account manager/consultant with demonstrated success in customer growth and retention.
  • Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.
  • Excellent communication and customer care skills - written and verbal. Diplomacy, tact, and poise under pressure.
  • Solid business development, leadership, administrative and organizational skills - accuracy, attention to detail, ability to multitask and prioritize.
  • Computer skills required using Microsoft Outlook, Word, PowerPoint and Excel.


What you can expect from us:
  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
  • Security: We offer a secure workplace in a crisis-proof market.
  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.


Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

About CompuGroup Medical

CompuGroup Medical is a German multinational software company that provides e-health and medical practice management software. The company's products are designed to improve clinical and financial workflows for healthcare providers, pharmacies, and other healthcare organizations. CompuGroup Medical operates in over 90 countries and has over 1 million users worldwide. The company was founded in 1987 and is headquartered in Koblenz, Germany.
Learn more about CompuGroup Medical
Size
7,900 employees
Industry
Healthcare
Founded
1979
* Ladders Estimates

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