Customer Success Manager @ BroccoliBroccoli is building the AI intelligence layer that runs front-office operations for home service businesses - turning calls into scheduled appointments and real revenue. We're looking for a
Customer Success Manager to drive onboarding, adoption, and long-term customer outcomes, ensuring contractors get real value from Broccoli. If you enjoy working closely with customers and turning product usage into measurable results, this role is for you.
What You'll Do- Own a high-volume portfolio of accounts - onboarding, adoption, retention, and expansion
- Run check-ins and business reviews to communicate ROI and catch risk early
- Monitor health scores and usage data to flag churn and surface upsell opportunities
- Coordinate with Engineering on integrations and resolve customer blockers fast
- Feed customer insights back to Product and help build playbooks that scale the CS function
Who You Are- 3+ years in Customer Success, Account Management, or a similar role at a B2B SaaS company
- Comfortable managing a high-volume book - you balance efficiency with genuine care
- Data-driven and outcomes-focused - you use NRR, health scores, and usage data to prioritize your time
- A communicator who builds trust fast with time-strapped business owners
- Process-minded - you build playbooks, not one-off solutions
