The Opportunity: Borderless AI is seeking an exceptional
Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.
Role & Responsibilities: - Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
- Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
- Independently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issues
- Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
- Monitor account health, usage, and key success metrics to proactively identify risks and opportunities
- Provide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and tools
- Act as the customer advocate internally, sharing feedback with Product and Operations teams
- Partner cross-functionally to sharpen and continuously improve customer success workflows and policies
- Provide project support across cross-functional initiatives, from planning through execution
Great candidates will have: - 3+ years of experience in customer success, international HR, or a related field
- Experience with CRM platforms
- Strong communication and relationship-building skills
- A customer first mentality
- An ability to learn quickly, work independently and consistently get stuff done
- Experience working in a startup or fast-paced environment
- Fluency in Spanish an asset
About the Borderless AI team: - We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
- We offer a healthy benefits & perks package, including free lunch everyday.
- Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
- Big challenges don't scare us. We're solving global problems that need creativity, technology, and determination. Be part of the impact!
- We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.
We appreciate your interest and application. Only those applicants under consideration will be contacted.
Salary Range: $90,000.00 - $110,000.00
