ABOUT THE ROLE
We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true customer success outcomes. You'll play a key role in
delivering measurable impact across the customer lifecycle.
Responsibilities
Renewal & Expansion Sales
- Own the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base.
- Analyze customer data and usage patterns to identify potential expansion opportunities.
- Negotiate renewal and expansion deals and meet/exceed revenue targets.
Customer Engagement & Advocacy
- Serve as a strategic advisor to key accounts, guiding them toward successful outcomes.
- Coach customers on best practices, product usage, and self-sufficiency.
- Escalate and resolve issues proactively, advocating for customer needs internally.
ABOUT YOU
- Proven success in driving renewal and expansion sales within a CS or Account Management role..
- Data-driven and strategic, with a knack for identifying trends and turning insights into action.
- Excellent communicator, able to engage with both technical and non-technical audiences.
- Experienced in working with enterprise clients and C-level stakeholders.
- Highly motivated, proactive, and collaborative with a growth mindset.
- Experience with Salesforce or similar CRM tools is a plus.
BENEFITS
- Ability to work from anywhere within the US
- Opportunity to join in-person team retreats
- Comprehensive healthcare coverage that includes health, dental and eye insurance
- 401K with company matching (after the first 6 months)
- Short-term disability insurance
- 20 annual PTO days that you are encouraged to use
- 1 day of birthday leave per year
- New employee home office allowance
- Annual home office allowance
All applicants must have the right to work in the United States.
