About the TeamOur Customer Success team owns the post-sale relationship from onboarding through renewal. Working directly with security leaders, AppSec practitioners, and engineering teams, we ensure customers realize measurable value from Apiiro's platform - not just at launch, but across the full lifecycle. This role exists because our customer base is growing and the complexity of what they're solving demands a dedicated strategic partner.
What You Will Do- Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion.
- Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes.
- Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.
- Partner with Sales to identify and develop expansion opportunities within your accounts.
- Serve as the voice of the customer internally - surfacing actionable feedback to Product, Engineering, and Leadership.
- Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments.
- Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.
What You're About- 5+ years in Customer Success, Account Management, or Technical Account Management - ideally in Application security or DevSecOps.
- Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments.
- Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week.
- Track record of managing enterprise accounts with demonstrated success in retention and expansion.
- Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture.
- Experience with AppSec tooling - SAST, SCA, DAST, secrets detection, or similar - is a plus.
