ABOUT THE ROLE:Building on strong performance this year, our team is expanding and we're hiring a Customer Success Manager to support our growth in early 2026.
As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management.
The estimated total compensation for this role is $125,000 OTE, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.
This is a remote role; however, you must be located within commuting distance of either our New York or Boston hubs.
ONCE YOU ARE HERE YOU WILL:- Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
- Connect customers' marketing objectives with our technical, API-driven product and clearly explain complex product configuration step
- Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
- Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
- Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
- Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business.
- Prepare and deliver strategic and business value to customers daily.
WHAT WE NEED YOU TO BRING TO THE TABLE:- Passion for tech and experience with SaaS products and APIs
- Experience working in Customer Success, Account Management, or another client-facing role
- Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
- Exceptional communication skills in spoken and written English
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Flexible approach and an ability to operate effectively with uncertainty and change.
- Ability to manage a book of 15-20 accounts.
- Experience working in the loyalty and promotion industry or relevant marketing-related experience
WHAT'S IN IT FOR YOU:- Learning budget and LinkedIn Learning
- Competitive salaries & 401(k) plan w/match
- Medical, dental, & life insurance
- Flexible PTO
- Mental health support with Nilo.health
