Qualifications

• 3+ years in Customer Success, Account Management, or Product Management, preferably in the restaurant or hospitality sector.
• Exceptional communication, presentation, and interpersonal skills are essential.
• Proven ability to manage multiple accounts/projects effectively and without delay.
• Experience in introducing and ensuring adoption of new products among existing customers.
• Availability to travel up to 50% for client meetings and events.
• Positive attitude, growth mindset, and excellent problem-solving abilities.

Responsibilities

• Act as the primary point of contact for assigned accounts to ensure customer satisfaction.
• Prospect new leads through various outreach methods including email, phone, LinkedIn, and events.
• Conduct product demos, both in-person and virtually, to showcase our solutions.
• Handle objections and effectively guide deals through the sales cycle.
• Support marketing campaigns by following up and engaging prospects in the pipeline.
• Attend U.S.-based trade shows and in-person client meetings as required.
• Maintain accurate records and reports concerning accounts and sales activities.
• Collaborate with marketing and sales leadership to refine conversion strategies and improve operations.
• Meet or exceed specified sales targets and key performance indicators.
• Translate client needs into actionable feedback for product development and enhancement.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Dynamic career growth potential within the role.
• Engagement in client-focused success initiatives that make a real impact.
• Training and resources to develop customer success skills further.